Local IT Administrator

SmartRecruiters, Inc.; Marchese; On-site; EUR 55,000 - 75,000; Full time

Job summary

Gerresheimer is seeking an experienced site IT supervisor to manage on-site IT operations, troubleshoot ERP/SAP issues, and coordinate with central support teams. The role covers OS troubleshooting on Windows and macOS, plus supervision of local servers, NAS, networks and backups.

You will perform first-level support, work with SAP ERP specialists, and address network outages with hands-on and remote-guided actions. This position demands strong collaboration and problem-solving skills.

Qualifications

• 8+ years of experience in similar IT roles.
• Knowledge of SAP ERP and OS troubleshooting.

Responsibilities

• First-level support and troubleshooting for ERP/SAP users.
• Coordinate with central SAP/ERP team.
• Diagnose and resolve OS issues on Windows/macOS.
• Maintain local IT infrastructure (servers, NAS, networks, backups).
• Initial diagnosis of local network outages and basic restoration.

Skills

Troubleshooting

Collaboration

On-site Support

Tools

SAP ERP

Windows OS

macOS

Job description

Founded in 1825, Bormioli Pharma has been a leading manufacturer of primary packaging for the pharmaceutical industry, offering complete solutions ranging from glass and plastic bottles to plastic and aluminum closures and accessories. As of December 2024, Bormioli Pharma has been fully integrated into the Gerresheimer Group and no longer operates as a standalone brand. Today, its portfolio, expertise, and capabilities continue within Gerresheimer, an innovative systems and solutions provider and a global partner to the pharma, biotech, and cosmetics sectors. The Group offers a comprehensive range of drug containment solutions, closures and accessories, drug delivery systems, medical devices, and health-related solutions. Gerresheimer operates more than 40 production sites across 16 countries in Europe, the Americas, and Asia, and employs approximately 13,600 people worldwide. Discover all of Gerresheimer’s innovative solutions and stay up to date by visiting Gerresheimer’s website and LinkedIn page.

Job Description

This role is responsible for site IT supervision, resolving complex issues, and coordinating with central and application support teams.

• First-level support and troubleshooting for ERP/SAP system users (user lock management, interface anomalies, printing/output spool issues); Active collaboration with the central SAP/ERP team.
• Diagnosis and resolution of critical or recurring system issues on operating systems (primarily Windows Client/Server and/or macOS).
• Supervision and routine maintenance of the local IT infrastructure (local servers, NAS devices, network equipment, backup systems).
• Initial diagnosis of local network outages or service disruptions (checking cables, switches, access points, internet connectivity) and basic restoration activities.
• Verification of the physical status of local servers and equipment (checking error LEDs, power supply) and provision of "hands and feet" support (remote-guided on-site activities) for central system administrators.

Qualifications

• At least 8/10 years of experience in similar roles
• Knowledge of SAP ERP,business applications and software packages,Operating System (OS) Troubleshooting