Lead Data Center Operations Manager (24/7)

Amazon Inc.; Lombardia; On-site; EUR 39,000 - 48,000; Full time

Job summary

Amazon Web Services (AWS) is expanding its Data Center Operations team in Milan. The Data Center Operations Manager will lead a diverse team of technical professionals, ensuring 24/7 operations, handling hardware and network diagnostics, and coordinating on-call rotations.

The role requires fluent English, proven people management, and strong IT operations knowledge. You will develop strategies, mentor staff, sponsor projects, and drive safety and site-level initiatives.

Qualifications

• Fluent English required.
• Direct people management experience delivering projects despite competing priorities.
• Understanding of IT Operations and IT service management practices.
• Experience in program or project management (preferred).

Responsibilities

• Lead a team of Data Center Technicians to support 24/7 operations.
• Manage mid-size projects and ensure SLA adherence.
• Write and oversee policies and procedures to meet industry best practices.
• Participate in hiring processes and conduct staff performance reviews.
• Create documentation and propose technical solutions for complex problems.

Skills

People management

IT Operations

Service Management

Project leadership

Job description

Amazon Web Services (AWS) is expanding its Data Center Operations team in Milan. The Data Center Operations Manager will lead a diverse team of technical professionals, ensuring 24/7 operations, handling hardware and network diagnostics, and coordinating on-call rotations.

The role requires fluent English, proven people management, and strong IT operations knowledge. You will develop strategies, mentor staff, sponsor projects, and drive safety and site-level initiatives.