Key Holder: Retail Lead & Customer Experience

Columbia Sportswear Company; Italia; Remote; EUR 17,000 - 20,000; Full time

Job summary

Columbia Sportswear Company in Italy is hiring a Retail Associate II to deliver exceptional customer service, answer questions about products, and provide tailored recommendations. You will assist with POS transactions, loyalty program connections, and product flow while maintaining visual standards and store safety.

The role may include opening/closing duties as part of designated keyholder responsibilities, with a flexible retail schedule and no formal education requirement beyond a high

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2 years of experience in a similar position or specialization or less.
• Experience operating a POS system and in-store computer systems.

Responsibilities

• Provide exceptional customer service by answering questions and offering product recommendations.
• Perform cash register transactions (sales, returns, exchanges) accurately.
• Maintain store standards for visual merchandising, cleanliness, and safety.
• Receive, handle, replenish, and process product flow to support store profitability.
• Occasionally perform designated keyholder duties including opening/closing the store.

Skills

POS systems

In-store computer systems

Telephone handling

Education

High School Diploma or GED

Job description

Columbia Sportswear Company in Italy is hiring a Retail Associate II to deliver exceptional customer service, answer questions about products, and provide tailored recommendations. You will assist with POS transactions, loyalty program connections, and product flow while maintaining visual standards and store safety.

The role may include opening/closing duties as part of designated keyholder responsibilities, with a flexible retail schedule and no formal education requirement beyond a high