32h Key holder

Columbia Sportswear Company; Roma; On-site; EUR 17,000 - 21,000; Full time

Job summary

Columbia Sportswear Company in Roma is seeking a Retail Associate II to act as a brand ambassador and deliver exceptional customer service in our store. You will help customers with product information and recommendations, ensuring a welcoming shopping experience.

The role focuses on sales support, merchandising, and accurate cash handling, with potential keyholder responsibilities. High School Diploma or GED may be preferred and prior retail experience is a plus.

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2 (or less) years of experience in position or specialization.
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.

Responsibilities

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences.
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (sales, returns, exchanges, loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently.
• Perform designated keyholder duties as needed which may include opening and closing store duties.

Skills

POS system

In-store computer systems

Telephone

Education

High School Diploma or GED preferred

Job description

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.” As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

HOW YOU’LL MAKE A DIFFERENCE

Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.). Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations. Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately. Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently Perform designated keyholder duties as needed which may include opening and closing store duties.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

JOB CONDITIONS

Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise Occasionally requires the ability to work in place Ability to clearly communicate with others Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we’re committed to creating an inclusive and respectful workplace where everyone has the same opportunity to thrive. We welcome talent from all backgrounds and do not discriminate based on age, gender, nationality, race, religion or any other characteristics protected by applicable law. Diversity, equity, and inclusion are at the heart of our success as a global brand. We aim to recruit, develop, and retain exceptional people,ensuring fair practices and transparency in line with evolving standards. We are committed to equal pay for equal work and make employment decisions based on qualifications, merit, and business needs.

EXPECTED PAY / RETRIBUZIONE VISTA

Expected Pay/Retribuzione prevista: €1,660.08 *Newly hired employees typically are employed at the Hiring Rate for the specific store; however, previous experience will be considered. *I nuovi dipendenti sono generalmente assunti con la retribuzione iniziale prevista per il punto vendita specifico; tuttavia, l’esperienza pregressa sarà presa in considerazione. The expected pay listed on this job posting reflects the gross expected pay for Full Time positions. This pay disclosure will not apply to roles subject to different pay structures due to age or employment category (such as minors, apprentices, or interns) permitted under applicable law/CBA

Founded in 1938, Columbia Sportswear Company is a global leader in designing, sourcing, marketing, and distributing outdoor and active lifestyle apparel, footwear, accessories, and equipment. Our four primary brands — Columbia®, Mountain Hardwear®, SOREL® and prAna® — complement each other to address the diverse needs of active consumers and their products have gained an international reputation for their innovation, quality and performance. Learn more about our family of brands here.