Key Holder & Customer Experience Champion

Columbia Sportswear Company; Roma; On-site; EUR 17,000 - 21,000; Full time

Job summary

Columbia Sportswear Company in Roma is seeking a Retail Associate II to act as a brand ambassador and deliver exceptional customer service in our store. You will help customers with product information and recommendations, ensuring a welcoming shopping experience.

The role focuses on sales support, merchandising, and accurate cash handling, with potential keyholder responsibilities. High School Diploma or GED may be preferred and prior retail experience is a plus.

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2 (or less) years of experience in position or specialization.
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.

Responsibilities

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences.
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (sales, returns, exchanges, loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently.
• Perform designated keyholder duties as needed which may include opening and closing store duties.

Skills

POS system

In-store computer systems

Telephone

Education

High School Diploma or GED preferred

Job description

Columbia Sportswear Company in Roma is seeking a Retail Associate II to act as a brand ambassador and deliver exceptional customer service in our store. You will help customers with product information and recommendations, ensuring a welcoming shopping experience.

The role focuses on sales support, merchandising, and accurate cash handling, with potential keyholder responsibilities. High School Diploma or GED may be preferred and prior retail experience is a plus.