Junior Sales Order Specialist

Lelit; Bardi; In loco; EUR 27.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Flexible hours

Wellbeing programs

AI to assist daily tasks

E-learning platform

Team-building activities

Career development plans

Employee discounts

Fresh fruit & coffee

Descrizione del lavoro

LELIT is seeking a Back Office / Sales Operations support specialist to help manage the B2B portal, onboard accounts, and oversee orders from multiple channels in EU and non-EU markets.

You will process quotations, provide shipping and cost details, and coordinate with Logistics and Customer Care. A proactive, detail‑driven profile with Excel and Office skills is essential.

Competenze

• a high school diploma or degree in Economics, Languages or related fields.
• at least 1 year of experience in commercial back office, customer service, sales operations, order management or similar roles.
• fluent Italian, C1 level; excellent English, C1 level.
• knowledge of a second foreign language (French or German) would be considered a plus.
• excellent knowledge of the Office package, especially Excel.

Mansioni

• manage activities related to the B2B portal
• contribute to account onboarding on the B2B platform
• support the registration, management and monitoring of orders from different sales channels
• process requests for quotations and other documentation related to commercial transactions
• provide customers with information regarding shipments, volumes, costs, transport options and useful details for defining the shipping plan
• collaborate with the Logistics team on shipment planning, taking into account volumes, payments, credit status and other operational requirements
• follow up and monitor RMA cases, in coordination with the internal functions involved
• collaborate with Customer Care in managing customer requests

Conoscenze

Italian (C1)

English (C1)

Cross-functional collaboration

Attention to detail

Formazione

a high school diploma or degree in Economics, Languages or related fields

Strumenti

Excel

Office 365/Office suite

AI tools

Descrizione del lavoro

About LELIT

Non aspetti a candidarsi dopo aver letto questa descrizione: per questa opportunità è previsto un elevato volume di candidature.
LELIT is an Italian company designing and manufacturing high-performance coffee machines and ironing systems for domestic use, where precision meets passion.
Founded in 1986, LELIT has grown into a recognized name in the prosumer coffee world, combining Italian craftsmanship, technology, and style. Today, our team counts more than 200 people, with 70% women bringing energy, creativity, and expertise to everything we do.
Since 2022, LELIT has been part of the Breville | Sage Group (BRG), a global leader in premium kitchen appliances that has become an iconic international brand over the past 90+ years, delivering products to more than 70 countries around the globe. Together, we share one vision: empowering people worldwide to create exceptional experiences at home.
At LELIT, we transform passion into performance. We are smart, ambitious, and determined. We believe in people and their potential. Joining us means growing, learning, and shaping excellence together.

The Role

The person will support the team in activities related to the B2B portal, account onboarding, order management through different sales channels, both EU and non-EU, and RMA (Return Merchandise Authorization) requests.

• manage activities related to the B2B portal;
• contribute to account onboarding on the B2B platform;
• support the registration, management and monitoring of orders from different sales channels;
• process requests for quotations and other documentation related to commercial transactions;
• provide customers with information regarding shipments, volumes, costs, transport options and useful details for defining the shipping plan;
• collaborate with the Logistics team on shipment planning, taking into account volumes, payments, credit status and other operational requirements;
• follow up and monitor RMA cases, in coordination with the internal functions involved;
• collaborate with Customer Care in managing customer requests.

You are the right fit if you have:

• a high school diploma or degree in Economics, Languages or related fields;
• at least 1 year of experience in commercial back office, customer service, sales operations, order management or similar roles;
• fluent Italian, C1 level;
• excellent English, C1 level;
• knowledge of a second foreign language (French or German) would be considered a plus;
• excellent knowledge of the Office package, especially Excel;
• good confidence with digital tools, AI, management systems and operational platforms;
• accuracy, organisation and attention to detail;
• the ability to collaborate with cross-functional teams.

Why join us? What we offer you:

• permanent employment contract with direct placement in the company;
• a gross annual salary (RAL) from €27.000,00 to €32.000,00, depending on experience and skills + meal vouchers worth €6 for each working day;
• flexible working hours;
• access to employee wellbeing and support programs;
• use of AI to support daily tasks;
• continuous learning through our E-learning platform;
• team-building activities and company events;
• tailor-made career development plans;
• significant employee discounts on our full range of products;
• fresh fruit & Coffee Experience.

Workplace:

Via Flero, Brescia. xysqume

LELIT is proud to be an Equal Opportunity Employer.