Customer Service Agent

Electrolux Group; Assago; In loco; EUR 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Electrolux Group, nel ruolo di Customer Service in Italia, supporta i clienti per garantire un’esperienza continua dall’ordine alla consegna e collabora con Supply Chain, Logistica, linee di prodotto e Credit. La posizione è basata ad Assago.

Il candidato ideale è fluente in italiano e inglese, con spiccate capacità analitiche ed elevate competenze Excel; Power BI e SAP sono un plus. Salario annuo lordo a partire da €29.100, conforme CCNL Metalmeccanici.

Competenze

• Esperienza B2B nel servizio clienti, possibilmente a livello internazionale.
• Fluente in italiano e inglese.
• Competenze digitali e analitiche avanzate; Excel obbligatorio; conoscenza di Power BI e SAP è un plus.

Mansioni

• Monitoraggio quotidiano dello stato degli ordini in SAP e gestione delle consegne.
• Gestione resi/credit notes e interazione con i clienti per ottimizzare il servizio.
• Collaborazione con Sales, Supply Chain e Logistica per migliorare i flussi order-to-delivery.
• Analisi dati per identificare tendenze e opportunità di miglioramento dei processi.
• Supporto alla digitalizzazione dei processi attraverso strumenti tecnologici.

Conoscenze

Italiano

English

Team player

Strumenti

Excel

Power BI

SAP

Descrizione del lavoro

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role:

As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit. You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation. Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia). You will report to the Customer Service Manager Italy.

Location

The role is based in Assago.

What you’ll do:

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns/refusal and related Credit Notes
• Manage customer interaction to ensure optimized service level
• Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
• Analysing data to identify trends and opportunities for process improvement
• Support process digitisation through advanced technology tools under development or in place

Who you are:

• Relevant experience in B2B Customer Service (some project-related experience at international level would be considered as a great asset)
• Fluent in Italian and English
• Strong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plus
• Enthusiastic team player, collaborative with the teammates
• Customer-focused mindset, excellent communication skills and ability to work in cross-functional teams
• Problem solving attitude, able to quickly take right decisions
• Proactive approach, willing to contribute to continuous improvement

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

At Electrolux Group, we believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance.

The annual gross base salary starts from €29,100.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici).