Junior AI Solutions Architect: Cloud & CX Innovator

8315 Italy - Genesys Cloud Services S.r.l.; Vimercate; Ibrido; EUR 49.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentorship

Flexible work

Education support

Volunteer time

Well-being resources

Descrizione del lavoro

Genesys is seeking an Associate AI Solutions Architect to support customer-facing AI initiatives and prototype AI use cases in a fast-growing environment. You will work with senior AI Architects and Solution Consultants to demonstrate, validate, and deploy AI-powered experiences across virtual agents, agent assist, and knowledge search.

The role emphasizes learning enterprise AI design, API integrations, and collaboration with sales, product, and engineering teams, while developing your

Competenze

• Bachelor's degree in CS/Engineering/IT/Data Science or equivalent practical experience.
• 0–2 years in a technical, customer-facing, software, cloud, or AI-related role.
• Internship, university project, bootcamp, or personal project involving AI, software development, or cloud technologies is a plus.
• Foundational programming skills (Python preferred).
• Strong written and verbal communication in English and Italian.

Mansioni

• Support customer discovery sessions to understand business challenges, customer experience goals, and AI use cases.
• Assist in building demonstrations, proof-of-concepts, and prototype solutions using Genesys AI capabilities.
• Help configure and test AI-powered experiences such as virtual agents, agent assistance, knowledge search, and conversational AI workflows.
• Learn how enterprise AI solutions are designed and deployed, including integrations with APIs, business systems, and external data sources.
• Support the creation and maintenance of reusable demo environments, technical assets, and solution documentation.
• Participate in customer workshops, technical presentations, and product demonstrations alongside senior team members.
• Assist with sandbox and trial engagements by helping validate use cases, test functionality, and document outcomes.
• Collaborate with sales teams to prepare technical responses, solution recommendations, and customer presentations.
• Help gather customer feedback and share insights with Product Management and Engineering teams to improve Genesys AI solutions.
• Develop knowledge of AI concepts such as large language models (LLMs), retrieval‑augmented generation (RAG), prompt design, and conversational AI best practices.

Conoscenze

Python

APIs

Cloud platforms

AI concepts

LLMs

RAG

Prompt design

Communication

Collaboration

Formazione

Bachelor's degree in CS/Engineering/IT/Data Science

Descrizione del lavoro

Genesys is seeking an Associate AI Solutions Architect to support customer-facing AI initiatives and prototype AI use cases in a fast-growing environment. You will work with senior AI Architects and Solution Consultants to demonstrate, validate, and deploy AI-powered experiences across virtual agents, agent assist, and knowledge search.

The role emphasizes learning enterprise AI design, API integrations, and collaboration with sales, product, and engineering teams, while developing your