Senior AI Solutions Architect - Enterprise CX Orchestration

Genesys; Italia; In loco; EUR 83.000 - 108.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work culture

Education support

Volunteer time off

Descrizione del lavoro

Genesys is seeking a senior leader to shape AI-powered customer experiences across CX orchestration platforms. You will partner with CX Advisors, Solution Consultants, and customer stakeholders to translate business KPIs into actionable technical priorities, design robust reference architectures, and drive rapid POC implementations.

You will lead cross-functional work, ensure compliance with security and privacy requirements, and push for measurable production outcomes through data-driven

Competenze

• Bachelor’s degree (Master’s preferred) in Computer Science, Information Technology, Data Science, or related discipline.
• 8–12 years of combined AI implementation/CX platform consulting or technical solution architecture.
• Hands-on with CX/AI orchestration platforms (Genesys Cloud, CCAI, Salesforce, MS, NICE CXone, AWS Connect).
• Experience with agentic AI systems in production and APIs/data pipelines.

Mansioni

• Lead discovery and strategy alignment with stakeholders to identify AI use cases and translate KPIs into priorities.
• Define reference architectures, data flows, and integration patterns for AI-powered CX orchestration.
• Deliver rapid POC/MVP implementations using Genesys Cloud AI Studio and related product suites.
• Architect agentic systems with tool schemas, multi-agent topology, and guardrails; measure adoption and outcomes.

Conoscenze

CX orchestration

Agentic AI

REST APIs

Data pipelines

Cloud exposure (AWS/Azure/GCP)

Leadership

Cross-functional collaboration

Solution architecture

Python/SQL for analysis

Formazione

Bachelor’s degree (Master’s preferred) in CS/IT/Data Science

Strumenti

Genesys Cloud

Google CCAI

Salesforce

Microsoft ecosystem

NICE CXone

AWS/Azure/GCP

ServiceNow

Sierra/Decagon/Cognigy

Descrizione del lavoro

Genesys is seeking a senior leader to shape AI-powered customer experiences across CX orchestration platforms. You will partner with CX Advisors, Solution Consultants, and customer stakeholders to translate business KPIs into actionable technical priorities, design robust reference architectures, and drive rapid POC implementations.

You will lead cross-functional work, ensure compliance with security and privacy requirements, and push for measurable production outcomes through data-driven