AI Experience Architect

Genesys; Roma; In loco; EUR 56.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

AI at enterprise scale

Flexible-first culture

Growth opportunities

Volunteer time

Great Place to Work certification

Descrizione del lavoro

Genesys is seeking an Experience Acceleration Specialist to blend CX expertise with AI-first development, delivering practical AI-powered experiences within the Genesys Cloud ecosystem. You will design, build, and iterate AI and automation experiences, turning concepts into reusable assets for customers, partners, and internal stakeholders while staying current with AI capabilities and industry trends.

Role requires hands-on coding in JavaScript/TypeScript or Python, REST APIs, and a knack for

Competenze

• Hands-on application development with lightweight apps, integrations, and prototypes using modern languages.
• Experience with REST APIs, SDKs and cloud patterns.
• Ability to translate technical concepts into business value for sales/solutions teams.

Mansioni

• Design, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud.
• Build lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs and extensibility features.
• Use AI-first development environments across solution design, code generation, refactoring, debugging, testing, and documentation.
• Turn successful solutions into scalable, reusable experience assets for GTM teams and customers.
• Identify repeatable use cases with internal resources and close gaps in existing assets.
• Stay current on Genesys Cloud AI capabilities and trends to deliver practical solutions.

Conoscenze

JavaScript/TypeScript

Python

REST APIs

OAuth

AI-first development

Agentic AI

Cloud platforms

Solution design

Strumenti

Genesys Cloud

SDKs

Git/version control

Webhooks

Descrizione del lavoro

Genesys is seeking an Experience Acceleration Specialist to blend CX expertise with AI-first development, delivering practical AI-powered experiences within the Genesys Cloud ecosystem. You will design, build, and iterate AI and automation experiences, turning concepts into reusable assets for customers, partners, and internal stakeholders while staying current with AI capabilities and industry trends.

Role requires hands-on coding in JavaScript/TypeScript or Python, REST APIs, and a knack for