AI-Driven CX Experience Architect & Builder

Genesys; Italia; Ibrido; EUR 56.000 - 73.000; Tempo pieno

Descrizione del lavoro

Genesys is seeking an Experience Acceleration Specialist to design, build, and operate AI-powered CX experiences using Genesys Cloud APIs. You will craft lightweight apps, prototypes, and integrations, applying AI-first development practices across the lifecycle.

Collaboration with sales, partners, and engineers is essential to turn concepts into scalable solutions. You will work in a fast-moving environment, explaining business value of technical solutions to stakeholders while ensuring quality

Competenze

• Hands-on application development experience building, debugging, testing and modifying lightweight applications, integrations, APIs, automation, and prototypes.
• Experience with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git/version control, and cloud development patterns.
• Experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation.
• Ability to evaluate AI-generated code for correctness, security, and maintainability.
• Experience designing or building AI-powered CX solutions, virtual agents, or agentic workflows.
• Knowledge of Agentic AI concepts and their application to CX, self-service, orchestration, and automation.
• Ability to translate technical concepts into clear business value for sales/solutions teams.
• Ability to operate autonomously in a fast-moving environment and collaborate across teams.
• Fluency in English and Italian.

Mansioni

• Design, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud.
• Build lightweight apps, integrations, prototypes, and automation using Genesys Cloud APIs.
• Use AI-first development practices across the lifecycle: design, code generation, refactoring, debugging, testing, documentation.
• Turn successful solutions into scalable, reusable experience assets for GTM teams.
• Partner with internal resources to identify repeatable use cases and gaps.
• Stay current on Genesys Cloud AI capabilities and practical trends, turning knowledge into solutions.

Conoscenze

JavaScript/TypeScript

Python

REST APIs

AI-first development

Solution design

Strumenti

Genesys Cloud APIs

SDKs

Git/version control

Descrizione del lavoro

Genesys is seeking an Experience Acceleration Specialist to design, build, and operate AI-powered CX experiences using Genesys Cloud APIs. You will craft lightweight apps, prototypes, and integrations, applying AI-first development practices across the lifecycle.

Collaboration with sales, partners, and engineers is essential to turn concepts into scalable solutions. You will work in a fast-moving environment, explaining business value of technical solutions to stakeholders while ensuring quality