ITSM Service Catalogue Manager

Starion; Frascati; Remote; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Ongoing training and development

Flexible working arrangements

Equal opportunity employer

Job summary

Starion in Frascati, Italy, is seeking an ITSM Service Catalogue Manager to lead the design and governance of the IT Service Catalogue using BMC Helix ITSM and DWP Catalog. You will own end-to-end catalogue lifecycle, collaborate with service owners and international stakeholders, and drive scalable, standards-based catalogue solutions.

The role requires a Master’s degree and deep ITSM/ITIL knowledge, with fluent English. Salary: €45,000–€55,000 gross/year with CCNL 2 level, in Italy.

Qualifications

• Master’s degree in a relevant field.
• Strong experience designing and managing enterprise IT Service Catalogues.
• Expertise in BMC Helix Digital Workplace Catalog (DWP Catalog) and integration with BMC Helix ITSM.
• Experience designing catalogue services, forms, questionnaires, approvals, entitlements and fulfilment workflows.
• Strong knowledge of service catalogue architecture, taxonomy, categorisation and lifecycle management.
• Solid understanding of ITSM and ITIL service management principles.
• Experience in defining catalogue standards, templates, naming conventions and governance.
• Desire to work both autonomously and as part of a team, in an international multicultural environment.
• Solution oriented mindset, with a customer focused communication skill.
• Fluent in English, both written and spoken.

Responsibilities

• Shape and enhance service catalogue offerings in BMC Helix Digital Workplace Catalog (DWP Catalog).
• Create streamlined request journeys, defining forms, questionnaires, approvals, entitlements, routing and fulfilment processes.
• Drive consistent catalogue design, establishing clear standards and reusable patterns across services, forms, approvals and fulfilment.
• Own the end-to-end catalogue lifecycle, from initial design and publication through continuous improvement and retirement.
• Optimise and simplify the catalogue, reducing duplication and complexity while ensuring services remain accurate and relevant.
• Act as the BMC Helix Service Catalogue subject‑matter expert, delivering hands‑on configuration, troubleshooting and quality assurance.
• Evaluate key dependencies with downstream BMC Helix ITSM processes and collaborate with technical teams on platform changes and integrations.
• Partner with service owners and business stakeholders to challenge requirements and deliver smart, standardised and sustainable catalogue solutions.

Skills

BMC Helix ITSM

BMC Helix DWP Catalog

ITIL knowledge

Catalogue design & governance

Stakeholder management

Education

Master’s degree in a relevant field

Tools

BMC Helix DWP Catalog

BMC Helix ITSM

Job description

ITSM Service Catalogue Manager

Location: Frascati , Italy Application deadline: 13 November 2026 Reference number: 0601

Your Mission

Join us in shaping the future of secure and innovative technologies across space and cybersecurity.

On behalf of ESA, we are looking for an experienced ITSM Service Catalogue Manager to join our team at ESRIN in Frascati, Italy, helping to shape and drive the evolution of the IT Service Catalogue.

With hands‑on expertise in BMC Helix ITSM and DWP Catalog, you will drive the development and continuous improvement of a well-structured, consistent and scalable IT Service Catalogue.

Tasks and Activities

You’ll have the opportunity to:

• Shape and enhance service catalogue offerings in BMC Helix Digital Workplace Catalog (DWP Catalog).
• Create streamlined request journeys, defining forms, questionnaires, approvals, entitlements, routing and fulfilment processes.
• Drive consistent catalogue design, establishing clear standards and reusable patterns across services, forms, approvals and fulfilment.
• Own the end-to-end catalogue lifecycle, from initial design and publication through continuous improvement and retirement.
• Optimise and simplify the catalogue, reducing duplication and complexity while ensuring services remain accurate and relevant.
• Act as the BMC Helix Service Catalogue subject‑matter expert, delivering hands‑on configuration, troubleshooting and quality assurance.
• Evaluate key dependencies with downstream BMC Helix ITSM processes and collaborate with technical teams on platform changes and integrations.
• Partner with service owners and business stakeholders to challenge requirements and deliver smart, standardised and sustainable catalogue solutions.

What We’re Looking For

Ideally, you will have:

• Master’s degree in a relevant field.
• Strong experience designing and managing enterprise IT Service Catalogues.
• Expertise in BMC Helix Digital Workplace Catalog (DWP Catalog) and integration with BMC Helix ITSM.
• Experience designing catalogue services, forms, questionnaires, approvals, entitlements and fulfilment workflows.
• Strong knowledge of service catalogue architecture, taxonomy, categorisation and lifecycle management.
• Solid understanding of ITSM and ITIL service management principles.
• Experience in defining catalogue standards, templates, naming conventions and governance.
• Desire to work both autonomously and as part of a team, in an international multicultural environment.
• Solution oriented mindset, with a customer focused communication skill.
• Fluent in English, both written and spoken.

Why Make the Move?

• Make an impact where it matters. Contribute to high profile projects supporting organisations such as ESA, EUMETSAT, the European Commission, NATO and national defence programmes.
• Work alongside some of Europe’s brightest minds. Join an international team of experts who thrive on collaboration, innovation and solving complex challenges that deliver real-world results.
• Grow beyond a single project. Join a growing international organisation and broaden your experience across a variety of projects and technical disciplines.
• Invest in your future. Benefit from ongoing training, mentoring and professional development opportunities designed to support both your personal and professional growth.
• Join a company that puts people first. Guided by our values of Integrity, Inspiration, Care and Collaboration, we offer a supportive culture, flexible working arrangements.

Compensation & Benefits

Compensation will be aligned with the successful candidate’s experience, skills, and responsibilities within the role. For positions based in Italy, employment terms and classification will be determined in accordance with the applicable CCNL framework, with the corresponding level assigned based on qualifications, professional experience, and role requirements.

The advertised salary and level range is intended based on the requirements as advertised here. We welcome applications from candidates with a variety of backgrounds and experience levels, and any offer will be considered on an individual basis, taking into account qualifications, expertise, and overall suitability for the role.

Salary – €45,000.00- €55,000.00 gross per year

CCNL Level: 2

CCNL Type : Commercio

Equal Opportunities

This position is open to protected categories under Italian Law 68/99 (Rules for the Right to Work of Disabled People).

Questa posizione è aperta alle categorie protette ai sensi della Legge 68/99.

We are proud to be an equal opportunity employer,committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all candidates, irrespective of gender, sexual orientation, ethnicity, religious beliefs, age, disability or other characteristics.

As part of our commitment to providing an inclusive and barrier‑free recruitment process, we will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process.