Italy Retail Store Manager: Inclusive Leadership

Lex; Emilia-Romagna; Presencial; EUR 42.000 - 65.000; Tempo integral

Resumo da vaga

Apple Store in Italy is seeking a Manager to lead, coach, and develop a team delivering exceptional customer experiences. You will participate in customer interactions with your team to achieve performance goals and business priorities.

As a Manager, you drive key store priorities, recruit and train staff, and uphold company policies while fostering an inclusive, safe environment. You will model Apple values and collaborate across teams to ensure outstanding service.

Qualificações

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in English and the local language, both written and spoken (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Responsabilidades

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.

Conhecimentos

Leadership experience

Bilingual English & Italian

Retail management

Descrição da vaga

Apple Store in Italy is seeking a Manager to lead, coach, and develop a team delivering exceptional customer experiences. You will participate in customer interactions with your team to achieve performance goals and business priorities.

As a Manager, you drive key store priorities, recruit and train staff, and uphold company policies while fostering an inclusive, safe environment. You will model Apple values and collaborate across teams to ensure outstanding service.