Italy Customer Operations Internship

Amplifon; Milano; In loco; EUR 10.000 - 12.000; Part-time

Vantaggi offerti da questo lavoro

6 months internship

€1000 monthly reimbursement

Daily meal vouchers

Remote work options

Learning platforms access

Descrizione del lavoro

Amplifon in Milan is seeking a curricular internship in Italy Customer Operations to gain hands-on experience across marketing and customer care. You will support channels, monitor performance, and collaborate with internal and external stakeholders to improve customer journeys.

Ideal candidates have a degree-related background, strong MS Office skills, and fluency in English and Italian. This role offers real responsibility from day one and opt-in smart-working arrangements.

Competenze

• Degree in Economics, Management, or Marketing required.
• Proficient in Microsoft Office (PowerPoint & Excel).
• Fluent in English and Italian; comfortable in multicultural environments.
• Energetic, flexible, committed and positive attitude.
• Interest in business performance, marketing, and analytics.

Mansioni

• Manage and coordinate the customer care channels and shops tickets.
• Track and monitor contact centers quality.
• Track performance results across TV, Digital, CRM.
• Deliver business and customer care campaigns and liaise with stakeholders.

Conoscenze

Microsoft Office

English fluency

Italian fluency

Fast learner

Formazione

Economics, Management, Marketing degree

Strumenti

PowerPoint

Excel

Descrizione del lavoro

Italy Customer Operations Internship | Curricular Internship | Milan | 6 months | Start date: October 2026

For our Italian Headquarters in Milan, Amplifon is looking for a talented person to join Italy Customer Operations Team. You will havethe opportunity to work with whole marketing dept, knowing deeply customer and seller needs, in order to have a360° vision of business and build up your employability. Furthermore, you will contribute to customer operations strategy implementation to continuously improve the investments efficiency.

Does the opportunity sound interesting to you?

We consider interns as responsible team members who can have an impact starting from the day 1.

You’ll be in charge of

• Managing and coordinating the customer care channels and shops tickets;


• Tracking and monitoring contact centers quality;


• Tracking and monitoring performance results across the different contact points (TV, Digital, CRM);


• Delivering business and customer care campaigns, and liaising with external and internal stakeholders;

You are the right person if you:

• Have a degree in Economics, Management, Marketing;


• Possess good command of Microsoft Office (Power Point & Excel);


• Speak English and Italian fluently and would like to work with multicultural teams;


• Are energetic, flexible, committed and positive;


• Are business performance/marketing/analytics passionate and a fast learner.

Curious about who you'll be working with? Take a peek at the manager's profile here: @Pasquale Esposito.

What else?

Besides the challenging and interesting opportunity, we offer:

• 6 months internship in our Global Headquarters located in via Vezza d’Oglio 7;


• 1000€ as monthly reimbursementand daily meal vouchers (8€ ticket restaurants);


• Full-time experience, Monday to Friday from 9am to 6pm (light flexibility can be agreed internally with the team you’ll be working with!);


• Smartworking? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace.Aligned to this goal, we offer employees the possibility to work 6 days/month remotely;


• Complete access to our Learning platformsto develop your skills through personalized contents.

Talent acquisition is something we work on and when we achieve the goal of getting one we don’t easily make it going! Amplifon is growing, providing constantly a lot of opportunities, and something new could pop up at any time.

Who we are

Amplifonis anItalian multinational companyand the global leader in hearing care solutions and services. With over20,000 professionalsand a network of10,000 points of salein24 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment.

In Amplifon we believe people are the most important component of our success. Working with us gives you the chance to make your voice heard, build strong working relationships, and create your own tailor‑made career. Here you’ll find all the support, tools, and opportunities you need to grow, and your colleagues will be there to motivate and inspire you every step of the way.

In our journey towards the empowerment of people, Amplifon has been awarded \"Global Top Employer 2026\".

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment.

We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture.

We encourage applications from all genders, corners of the world and individual backgrounds.

Are you ready to embark on a journey and amplify your potential?