Italy Customer Operations Internship

Amplifon AG; Milano; On-site; EUR 6,700 - 13,000; Full time

Benefits offered by this job

Full-time experience

Smartworking

6 days remote per month

Learning platforms access

Job summary

Amplifon Italy is seeking an ambitious intern to join the Italy Customer Operations team in Milan for a 6-month program starting Sep/Oct 2026. You will work across marketing and customer care to understand customer and seller needs, contributing to the 360° view of the business and helping implement customer operations strategy.

Interns are treated as responsible team members with day-one impact, gaining exposure to campaigns, KPIs and cross-functional collaboration while developing professional

Qualifications

• Currently enrolled in a university or recent graduate in marketing, analytics or related field.
• Proficient with PowerPoint and Excel.
• Fluent in English and Italian.
• Energetic, flexible, committed and positive; fast learner.

Responsibilities

• Manage and coordinate customer care channels and shops tickets.
• Track and monitor contact centers quality.
• Track and monitor performance across TV, Digital, CRM.
• Deliver business and customer care campaigns with stakeholders.

Skills

MS Office

Bilingual EN/IT

Analytical mindset

Education

Marketing/Analytics student

Tools

PowerPoint

Excel

Job description

Italy Customer Operations Internship | Milan | 6 months | Start date: September/October 2026

For our Italian Headquarters in Milan, Amplifon is looking for a talented person to join Italy Customer Operations Team. You will have the opportunity to work with whole marketing dept, knowing deeply customer and seller needs, in order to have a360° vision of business and build up your employability. Furthermore, you will contribute to customer operations strategy implementation to continuously improve the investments efficiency.

We consider interns as responsible team members who can have an impact starting from the day 1.

You’ll be in charge of

• Managing and coordinating the customer care channels and shops tickets;
• Tracking and monitoring contact centers quality;
• Tracking and monitoring performance results across the different contact points (TV, Digital, CRM);
• Delivering business and customer care campaigns, and liaising with external and internal stakeholders;

You are the right person if you:

• Possess good command of Microsoft Office (Power Point & Excel);
• Speak English and Italian fluently and would like to work with multicultural teams;
• Are energetic, flexible, committed and positive;
• Are business performance/marketing/analytics passionate and a fast learner.

Besides the challenging and interesting opportunity, we offer:

What else?

• Full-time experience, Monday to Friday from 9am to 6pm (light flexibility can be agreed internally with the team you’ll be working with!);
• Smartworking? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work 6 days/month remotely;
• Complete access to our Learning platforms to develop your skills through personalized contents.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.