Italian-Speaking Travel Support Specialist (Remote)

Patrique Mercier Recruitment Fr; Italia; Remoto; EUR 16.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Descrizione del lavoro

Patrique Mercier Recruitment Fr is seeking an Italian-speaking Customer Support Representative for an Online Travel Agency. This remote role in Greece requires handling inquiries via phone, email, and chat to assist with itineraries, changes, and policies.

You will document interactions and collaborate with partners to resolve issues. The ideal candidate will be fluent in Italian and English, have prior customer support experience, and be comfortable with flexible hours including weekends and

Competenze

• Fluency in Italian and English, both written and spoken.
• Experience in customer support or service, preferably in travel or hospitality.
• Strong communication skills and a customer-centric approach.
• Detail-oriented with ability to manage multiple inquiries in a fast-paced environment.
• Proficient in CRM software and standard office applications.
• Flexible to work varied hours, including weekends and holidays.

Mansioni

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat for their online travel bookings.
• Assist customers with inquiries related to itineraries, changes, cancellations, and travel policies.
• Resolve customer issues and complaints promptly to ensure a positive travel experience.
• Document customer interactions accurately for future reference and follow-up.
• Collaborate with travel partners and internal teams to provide comprehensive solutions for clients.
• Stay updated on current travel regulations, offerings, and industry trends to assist customers effectively.
• Collect and analyze customer feedback to contribute to service enhancements and quality improvement.

Conoscenze

Italian fluency

English fluency

CRM software

Strumenti

CRM software

Descrizione del lavoro

Patrique Mercier Recruitment Fr is seeking an Italian-speaking Customer Support Representative for an Online Travel Agency. This remote role in Greece requires handling inquiries via phone, email, and chat to assist with itineraries, changes, and policies.

You will document interactions and collaborate with partners to resolve issues. The ideal candidate will be fluent in Italian and English, have prior customer support experience, and be comfortable with flexible hours including weekends and