Italian-Speaking FinTech Support Specialist (Lisbon)

CB Talents SP; Roma; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Fully Covered Accommodation

Relocation Support

Annual Flight Home

Private Health Insurance

Language Classes

Job summary

CB Talents SP is seeking an energetic Italian Market Support professional to join our Lisbon-based team. You will handle end-to-end customer queries via chat, phone, and email, and act as a subject-matter expert to improve processes in a fast-paced fintech environment.

The role requires fluent Italian and strong English, with a resilient mindset and the ability to adapt to new tools (Slack, GSuite). The position offers relocation support and a comprehensive benefits package in Lisbon.

Qualifications

• Fluent/C2 level in Italian and strong proficiency in English.
• Excellent communication and emotional intelligence.
• Ability to resolve diverse queries with a customer-focused approach.

Responsibilities

• Provide end-to-end support via chat, phone, and email.
• Handle fraud investigations, disputes and chargebacks with care.
• Advocate for customers and escalate when needed; collaborate to improve processes.

Skills

Italian language (C2)

English language

Customer service

Problem solving

Tools

Slack

Gsuite

Job description

CB Talents SP is seeking an energetic Italian Market Support professional to join our Lisbon-based team. You will handle end-to-end customer queries via chat, phone, and email, and act as a subject-matter expert to improve processes in a fast-paced fintech environment.

The role requires fluent Italian and strong English, with a resilient mindset and the ability to adapt to new tools (Slack, GSuite). The position offers relocation support and a comprehensive benefits package in Lisbon.