Italian-speaking customer support representative

Bachecalavoro; Firenze; Remoto; EUR 15.000 - 21.000; Tempo pieno

Descrizione del lavoro

Bachecalavoro cerca un/una Customer Support Representative in italiano per un progetto internazionale basato in Grecia.

Il ruolo prevede assistenza ai clienti italiani tramite telefono e canali digitali, gestione delle richieste e escalation quando necessario, mantenendo un’esperienza cliente professionale e positiva. L’offerta è remota, con possibilità di relocazione e supporto, per chi è già in Grecia o può trasferirsi.

Competenze

• Livello italiano nativo o C1.
• Inglese B2 o superiore.
• Ottime capacità comunicative, orali e scritte.
• Disponibilità a lavorare da remoto dalla Grecia.

Mansioni

• Assistere i clienti tramite telefono e canali digitali.
• Rispondere a richieste in modo professionale ed efficiente.
• Identificare le esigenze dei clienti e fornire informazioni accurate.
• Gestire le issue con empatia e orientamento al cliente.
• Escalare i casi complessi quando necessario.
• Seguire procedure e linee guida di qualità.
• Mantenere standard elevati di customer experience.

Conoscenze

Italian (C1)

English (B2)

Remote work

Communication

Descrizione del lavoro

Luogo di lavoro: Firenze

Location: Greece
Work Model: Remote, Greece-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

• Assist customers through phone and digital support channels
• Respond to customer inquiries professionally and efficiently
• Identify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

• Native-level or C1 Italian
• B2 English or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.