Italian-speaking customer support representative

Bachecalavoro; Bari; Remoto; EUR 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Trasferimento coperto

Ruolo remoto in Grecia

Descrizione del lavoro

Bachecalavoro cerca un/una Customer Support Representative che parli fluentemente l’italiano e l’inglese per supporto ai clienti su canali telefonici e digitali. Si lavora da remoto con base in Grecia; è possibile il trasferimento con supporto.

Il candidato ideale possiede abilità comunicative eccellenti, orientamento al cliente e capacità di risoluzione problemi, con disponibilità a lavorare in un contesto internazionale.

Competenze

• Italiano nativo o livello C1 richiesto.
• Inglese minimo B2.
• Ottime capacità di comunicazione orale e scritta.
• Attitudine al problem solving e al lavoro da remoto.

Mansioni

• Assist customers tramite canali telefonici e digitali.
• Rispondere in modo professionale alle richieste.
• Identificare bisogni e fornire informazioni accurate.
• Gestire le issue con empatia e orientamento al cliente.
• Escalare casi complessi quando necessario.
• Seguire procedure e linee guida di qualità.
• Mantenere standard elevati di servizio al cliente.

Conoscenze

Italian (C1)

English (B2)

Verbal communication

Written communication

Problem solving

Descrizione del lavoro

Luogo di lavoro: Bari
Location: Greece
Work Model: Remote, Greece-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

• Assist customers through phone and digital support channels
• Respond to customer inquiries professionally and efficiently
• Identify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

• Native-level or C1 Italian
• B2 English or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.