Italian-Speaking Customer Support - Relocate to Portugal

Cross Border Talents; Sicilia; À distance; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Remote work in Portugal

Relocation support provided

Résumé du poste

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a remote, Portugal-based project. You will handle customer inquiries in Italian and English, troubleshoot technical issues, and document cases to ensure a smooth resolution cycle.

The role requires fluency in Italian and English, strong communication skills, and the willingness to relocate to Portugal if needed. Relocation support is provided, and the position offers a competitive salary for a full-time

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Previous customer service experience preferred.

Responsabilités

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot and resolve technical issues.
• Document cases accurately and maintain records.
• Explain technical solutions clearly to customers.
• Follow up on cases until resolution.

Connaissances

Italian fluency

English fluency

Description du poste

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.