Italian-speaking customer support agent - remote in greece - relocation package

WW Talents; Toscana; À distance; EUR 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

Fully remote work from Greece

Relocation support

Paid training

Career development opportunities

Competitive salary

Résumé du poste

WW Talents ricerca un/una Customer Support Representative che parli italiano per lavorare completamente in remoto da Grecia. L'opportunità offre formazione pagata, stipendio competitivo e supporto completo per il trasferimento.

Farai parte di un team internazionale, gestirai richieste via telefono, email e chat, e aiuterai i clienti a utilizzare la piattaforma. È richiesta flessibilità oraria e la capacità di lavorare in modo autonomo in un contesto globale.

Qualifications

• Italiano fluent al livello C1/C2.
• Inglese livello B2+ per formazione e comunicazioni interne.
• La precedente esperienza nel customer support è un plus ma non richiesta.
• Buone capacità comunicative e orientamento al cliente.

Responsabilités

• Fornire supporto clienti in italiano via telefono, email e chat.
• Rispondere a domande e risolvere problemi relativi a account.
• Assistere gli utenti con la piattaforma, i prodotti e i servizi.
• Troubleshooting e fornire soluzioni efficaci.
• Gestire richieste del cliente mantenendo alto livello di soddisfazione.
• Documentare accuratamente le interazioni nel CRM e nei sistemi interni.

Connaissances

Italian language proficiency

English language proficiency

CRM familiarity

Outils

CRM software

Description du poste

Luogo di lavoro: Siena

Work remotely from anywhere in Greece while building your international Customer Support career.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative, working fully remotely from anywhere in Greece.

Whether you already live in Greece or are considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece - 100% Remote / Work From Anywhere in Greece
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,050 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• 100% remote work from anywhere in Greece
• International and multicultural working environment
• Career development opportunities

Relocation Support

Already living in Greece? Work remotely from anywhere in the country.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required - full paid training is provided