Italian-Speaking Customer Support Agent | Greece Onsite | Relocation Provided

WW Talents; Cremona; In loco; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

€1,100 gross/month x 14 salaries

Performance bonus up to 10%

Fully paid training from day one

International and multicultural team

Career development opportunities

Professional and supportive working環境

Descrizione del lavoro

WW Talents is seeking an Italian-speaking Customer Support Representative to join an international team onsite in Greece. You will provide professional Italian-language support across phone, email, and chat, resolving account issues and guiding customers through the platform.

Key requirements include fluent Italian (C1/C2) and English (B2+), with prior customer support being advantageous but not required. The role offers full relocation support, paid training, and a 5-day work week with rotating

Competenze

• Fluent Italian (C1/C2) with strong English (B2+) for training and internal communication.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to troubleshoot and provide effective solutions across channels.
• Attention to detail and accurate data entry in CRM and internal systems.
• Flexible with rotational shifts in a fast-paced, multicultural team.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to inquiries and resolve account-related issues promptly.
• Assist customers with platform, product, and service questions.
• Troubleshoot issues and document interactions in CRM.
• Maintain high customer satisfaction and follow quality standards.

Conoscenze

Fluent Italian

English proficient

Communication skills

Customer-focused

Problem-solving

Data entry accuracy

Team collaboration

Adaptability

Strumenti

CRM systems

Multiple applications

Descrizione del lavoro

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative

Location: Greece – Onsite

Schedule: 5 days per week, rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,100 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Career development opportunities
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We’re Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided