Italian-speaking Customer Care

Talentia Connect; Ferrara; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Performance-related bonus

Work from home possibility

Quality Certified Management Company

Full relocation package

Vouchers and discounts

Job summary

Talentia Connect in Ferrara is seeking an Italian-speaking Customer Care Advisor to manage customer inquiries and provide support via various channels. You will need to be fluent in Italian and possess strong problem-solving skills. The role offers remote work possibilities and a relocation package including flight tickets and accommodation.

Your adaptability and customer focus will be crucial. A performance-related bonus is available, along with various benefits to enhance employee experience.

Qualifications

• Empathetic and friendly demeanor.
• Ability to multitask in fast-paced environments.
• Hold EU Passport or Greek Residence Card.

Responsibilities

• Handle customer inquiries through calls, chat, and back-office tasks.
• Provide solutions to customer issues in a professional manner.
• Manage customer requests efficiently.

Skills

Native Italian speaker

Advanced business English

Strong customer focus

Problem-solving skills

Adaptability

Team player

Job description

Ferrara, Province of Ferrara, Italy Talentia Connect

About the job Italian-speaking Customer Care

As a Customer Service Advisor for the Italian market, you will handle customer inquiries through inbound calls, chat, and back-office tasks. Responsibilities may vary depending on the project but generally include customer support, issue resolution, answering questions, managing requests, and providing solutions in a professional, empathetic, and results-oriented manner.

Skills, experiences and interests you need to succeed in this role:

For this role, the Company is looking for professional and friendly individuals with empathy and the ability to multitask.

• You are a native Italian speaker with advanced business English
• you hold EU Passport or Greek Residence Card
• You have a strong customer focus and always ready to help
• You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills
• You are able to work in fast-paced environments
• You are a real team player and enjoy working in multicultural environments

What's in it for you?

• Salary: 14 salaries per year + a performance-related bonus
• Work from home possibility
• A Quality Certified Management Company
• A Multicultural environment: 8.000+ passionate people from 76 countries working together
• A Company offering you not only a job, but a full experience abroad!
• A recognized training delivered by the biggest brands

A complete relocation package including:

• Flight ticket to Greece
• Hotel accommodation for 2 weeks with breakfast
• Assistance in finding a flat + real estate agency fee paid by the Company
• Other benefits: vouchers, discounts, free Greek classes, events, outings and parties all year round

Start date: From January 2026, onwards*

Send your CV in English to [e-mail]