Italian Speaker – Customer Service Representative Lisbon (Relocation Included)

AVEC Human Resources Services; Roma; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Relocation package

Accommodation provided

Health insurance after contract

Job summary

AVEC Human Resources Services is seeking an Italian-speaking Customer Service Representative (Outbound) to join our Lisbon team. This on-site role focuses on contacting customers, providing clear information, and handling inquiries, with relocation included.

You will benefit from structured onboarding, access to social activities for international employees, and a monthly gross package around €1,220, including accommodation and full relocation support.

Qualifications

• Fluent Italian required (C2) for spoken and written communication.
• Experience in outbound customer service preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high‑quality customer experience.

Skills

Italian (C2)

Outbound calling

Customer service

Tools

CRM software

Email/chat tools

Job description

Italian Speaker – Customer Service Representative (Outbound) – (Relocation Included)

Location: Lisbon, PortugalRelocation Package: Included (accommodation + full administrative support)

Language Requirement

• Italian C2 (spoken and written).

Role Overview

Join an international team in Lisbon and support customers through outbound contact. You will receive full relocation assistance, structured onboarding, and access to cultural and social activities designed for international employees.

Key Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high‑quality customer experience.

Initial Training

• Training period: 1 to 4 weeks.
• Training compensation: approximately 50% of base salary.
• First payment issued within one month after contract signature.

Working Conditions

• On‑site work in Lisbon.
• Relocation included: optional accommodation in fully equipped apartments (20–60 minutes from workplace).
• Support with documentation, NIF, bank account and residence procedures.
• Access to social, cultural and recreational activities (sports, workshops, events).
• Health insurance provided after contract signature.

Salary Package

Monthly simulation (40h/week):

• Base salary: 920 €
• Holiday allowance (monthly): 76.67 €
• Christmas allowance (monthly): 76.67 €
• Meal allowance (21 working days): 147 €
• Total gross monthly: 1,220.33 €

Contract Type

• Fixed‑term contract, renewable.
• Access to the national healthcare system after contract signature.

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