Italian Speaker – Customer Service Representative Lisbon (Relocation Included)

AVEC Human Resources Services; Palermo; Sur place; EUR 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Relocation included

Accommodation provided

Health insurance after contract

Social activities

Résumé du poste

AVEC Human Resources Services is seeking an Italian-speaking Customer Service Representative for an outbound role in Lisbon. The position includes relocation support, onboarding, and access to social and cultural activities for international employees.

Join an international team and support customers through outbound contact with full relocation assistance and structured onboarding. On-site work in Lisbon and health insurance after contract are included.

Qualifications

• Italian C2 (spoken and written) required.
• Outbound customer service experience is a plus.

Responsabilités

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high-quality customer experience.

Connaissances

Italian C2 (spoken and written)

Description du poste

Italian Speaker – Customer Service Representative (Outbound) – (Relocation Included)

Location: Lisbon, PortugalRelocation Package: Included (accommodation + full administrative support)

Language Requirement

• Italian C2 (spoken and written).

Role Overview

Join an international team in Lisbon and support customers through outbound contact. You will receive full relocation assistance, structured onboarding, and access to cultural and social activities designed for international employees.

Key Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high‑quality customer experience.

Initial Training

• Training period: 1 to 4 weeks.
• Training compensation: approximately 50% of base salary.
• First payment issued within one month after contract signature.

Working Conditions

• On‑site work in Lisbon.
• Relocation included: optional accommodation in fully equipped apartments (20–60 minutes from workplace).
• Support with documentation, NIF, bank account and residence procedures.
• Access to social, cultural and recreational activities (sports, workshops, events).
• Health insurance provided after contract signature.

Salary Package

Monthly simulation (40h/week):

• Base salary: 920 €
• Holiday allowance (monthly): 76.67 €
• Christmas allowance (monthly): 76.67 €
• Meal allowance (21 working days): 147 €
• Total gross monthly: 1,220.33 €

Contract Type

• Fixed‑term contract, renewable.
• Access to the national healthcare system after contract signature.

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