Italian Speaker – Customer Service Representative Lisbon (Relocation Included)

AVEC Human Resources Services; Napoli; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance after signing

On-site work in Lisbon

Job summary

AVEC Human Resources Services is seeking an Italian Speaker – Customer Service Representative (Outbound) for Lisbon, Portugal. You will join an international team, handle outbound calls, emails and chats, and contribute to a high-quality customer experience. Relocation package is included with housing and settling-in support.

The role offers structured onboarding, on-site work in Lisbon and access to social and cultural activities for international employees, with health insurance after signing.

Qualifications

• Fluency in Italian at C2 level (spoken and written).

Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high-quality customer experience.

Skills

Italian (C2)

Job description

Italian Speaker – Customer Service Representative (Outbound) – (Relocation Included)

Location: Lisbon, PortugalRelocation Package: Included (accommodation + full administrative support)

Language Requirement

• Italian C2 (spoken and written).

Role Overview

Join an international team in Lisbon and support customers through outbound contact. You will receive full relocation assistance, structured onboarding, and access to cultural and social activities designed for international employees.

Key Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high‑quality customer experience.

Initial Training

• Training period: 1 to 4 weeks.
• Training compensation: approximately 50% of base salary.
• First payment issued within one month after contract signature.

Working Conditions

• On‑site work in Lisbon.
• Relocation included: optional accommodation in fully equipped apartments (20–60 minutes from workplace).
• Support with documentation, NIF, bank account and residence procedures.
• Access to social, cultural and recreational activities (sports, workshops, events).
• Health insurance provided after contract signature.

Salary Package

Monthly simulation (40h/week):

• Base salary: 920 €
• Holiday allowance (monthly): 76.67 €
• Christmas allowance (monthly): 76.67 €
• Meal allowance (21 working days): 147 €
• Total gross monthly: 1,220.33 €

Contract Type

• Fixed‑term contract, renewable.
• Access to the national healthcare system after contract signature.

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