Italian Speaker – Customer Service Representative Lisbon (Relocation Included)

AVEC Human Resources Services; Bologna; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Relocation package

Accommodation

Administrative support

Social activities

Health insurance after contract

Job summary

AVEC HR Services is hiring an Italian-speaking Customer Service Representative for outbound support in Lisbon, with relocation package included. You will join an international team, handle inquiries via phone, email and chat, and ensure high-quality customer experiences.

The role requires Italian C2 proficiency, previous customer service experience, and willingness to relocate to Lisbon. Relocation assistance, onboarding, and social activities are provided.

Qualifications

• Italian language proficiency at C2 level (spoken and written).
• Experience in customer service is preferred.
• Willingness to relocate to Lisbon with relocation package provided.

Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high-quality customer experience.

Skills

Italian C2

Customer service

Outbound calls

Job description

Italian Speaker – Customer Service Representative (Outbound) – (Relocation Included)

Location: Lisbon, PortugalRelocation Package: Included (accommodation + full administrative support)

Language Requirement

• Italian C2 (spoken and written).

Role Overview

Join an international team in Lisbon and support customers through outbound contact. You will receive full relocation assistance, structured onboarding, and access to cultural and social activities designed for international employees.

Key Responsibilities

• Contact customers and provide clear information and support.
• Manage interactions via phone, email or chat.
• Ensure a consistent and high‑quality customer experience.

Initial Training

• Training period: 1 to 4 weeks.
• Training compensation: approximately 50% of base salary.
• First payment issued within one month after contract signature.

Working Conditions

• On‑site work in Lisbon.
• Relocation included: optional accommodation in fully equipped apartments (20–60 minutes from workplace).
• Support with documentation, NIF, bank account and residence procedures.
• Access to social, cultural and recreational activities (sports, workshops, events).
• Health insurance provided after contract signature.

Salary Package

Monthly simulation (40h/week):

• Base salary: 920 €
• Holiday allowance (monthly): 76.67 €
• Christmas allowance (monthly): 76.67 €
• Meal allowance (21 working days): 147 €
• Total gross monthly: 1,220.33 €

Contract Type

• Fixed‑term contract, renewable.
• Access to the national healthcare system after contract signature.

[e-mail]