Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation

Cross Border Talents; Genova; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Italian speakers for its Social Media Customer Care team in Lisbon, Portugal, for a 12-month contract of 40 hours per week on a rotating schedule, with relocation support.

You will respond to customer queries across social platforms, provide accurate information, resolve issues, and ensure a positive brand experience while upholding quality standards and company procedures.

Qualifications

• Fluent in Italian, written and spoken.
• English proficiency at B1/B2 level.
• Typing speed of 20+ wpm.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer queries via social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Handle complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Adhere to quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English (B1/B2)

Typing speed 20+ wpm

Strong communication

Customer-focused mindset

Digital fast-paced work

Job description

About the Role

We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and **escalate** complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

What You Bring

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1,366.17/month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1,040.68/month
• Performance Bonus: Details shared during the recruitment processwith the company.

Why Join?

• Work in a truly international and multicultural environment.
• Receive full on-boarding and professional training.
• Access career development and progression opportunities.
• Benefit from relocation assistance and support with your move.
• Enjoy a stable 12-month contract with the possibility of renewal.
• Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you’re fluent in Italian, enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.