Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation

Tavrion Dynamics; Roma; In loco; EUR 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Tavrion Dynamics in Lisbon is seeking fluent Italian speakers for a 12-month Social Media Customer Care role. This is a full-time, 40-hour-per-week position with rotating 8-hour shifts, open to candidates eligible to work in Portugal.

You’ll respond to customer queries across social channels, resolve issues with empathy, and uphold quality standards. Benefits include flight ticket reimbursement, comprehensive health insurance, and free Portuguese language classes.

Competenze

• Italian language fluency written and spoken.
• English proficiency at B1/B2 level.
• Typing speed of 20+ wpm.
• Strong communication and interpersonal abilities.
• Customer-focused mindset and digital communication skills.

Mansioni

• Respond to customer queries via social media and digital channels.
• Provide clear, accurate information and effective solutions.
• Handle complaints professionally and manage complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Italian fluency

English (B1/B2)

Typing 20+ wpm

Communication

Interpersonal skills

Strumenti

Social media platforms

Descrizione del lavoro

About The Role

We’re looking for

September & October in Lisbon

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

About The Role

We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.

You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and manage complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

What You Bring

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1,366.17/month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1,040.68/month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work in a truly international and multicultural environment.
• Receive full on-boarding and professional training.
• Access career development and progression opportunities.
• Benefit from relocation assistance and support with your move.
• Enjoy a stable 12-month contract with the possibility of renewal.
• Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you’re fluent in Italian, enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.