Italian Social Media Care Specialist — Lisbon (Sept–Oct)

Tavrion Dynamics; Prato; Vor Ort; EUR 11.000 - 15.000; Vollzeit

Benefits dieser Stelle

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Zusammenfassung

Tavrion Dynamics is seeking fluent Italian speakers for a 12-month, full-time social media customer care role in Lisbon. You will respond to customer queries on social platforms, deliver accurate information, resolve issues, and maintain a customer-first approach in a fast-paced digital environment.

This role requires English at B1/B2 level, strong communication skills, and the ability to adapt quickly. They offer flight reimbursement, comprehensive health insurance, and free Portuguese language

Qualifikationen

• Fluent Italian, written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• Genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Aufgaben

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and handle complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Kenntnisse

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Communication skills

Problem-solving

Interpersonal skills

Customer-focused mindset

Social media familiarity

Digital environment adaptability

Jobbeschreibung

Tavrion Dynamics is seeking fluent Italian speakers for a 12-month, full-time social media customer care role in Lisbon. You will respond to customer queries on social platforms, deliver accurate information, resolve issues, and maintain a customer-first approach in a fast-paced digital environment.

This role requires English at B1/B2 level, strong communication skills, and the ability to adapt quickly. They offer flight reimbursement, comprehensive health insurance, and free Portuguese language