Italian Social Media Customer Care Specialist — Lisbon

Tavrion Dynamics; Bari; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Tavrion Dynamics is seeking fluent Italian speakers to join our Social Media Customer Care team in Lisbon for September & October. You will be the voice of the brand across social media and digital channels, helping customers with questions and resolving issues with empathy and professionalism.

Eligible to work in Portugal and able to work in Lisbon is mandatory. The role offers a 12-month contract, full-time hours, and robust onboarding with relocation support and language training.

Qualifications

• Fluent Italian mandatory (written and spoken).
• Intermediate English (B1/B2).
• Typing speed 20+ WPM indicated.
• Strong communication and interpersonal skills required.
• Customer-focused mindset and ability to work in digital channels.

Responsibilities

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing

Communication

Problem solving

Interpersonal skills

Digital communication

Job description

Tavrion Dynamics is seeking fluent Italian speakers to join our Social Media Customer Care team in Lisbon for September & October. You will be the voice of the brand across social media and digital channels, helping customers with questions and resolving issues with empathy and professionalism.

Eligible to work in Portugal and able to work in Lisbon is mandatory. The role offers a 12-month contract, full-time hours, and robust onboarding with relocation support and language training.