Italian Market Customer Care Agent | Based in Greece | Relocation Provided

WW Talents; Reggio Emilia; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Performance bonus up to 10%

Flight ticket within EU

Airport pickup

Hotel accommodation

Real estate agency fee

Job summary

WW Talents in Athens is looking for an Italian-speaking Customer Support Representative to join an international team onsite in Greece. You will handle customer inquiries by phone, email, and chat, and help users navigate the platform with a focus on satisfaction and first-contact resolution.

Fluent Italian (C1/C2) and good English (B2+) are required for training and internal communication. The role includes full relocation support, a paid training program, and a competitive compensation package

Qualifications

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible with rotating shifts
• Ability to work in an international, multicultural team
• No previous experience required – full paid training is provided

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining high customer satisfaction
• Document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

Skills

Italian fluency

Customer-focused

Strong communication

English (B2+)

Problem solving

Data entry

Team player

Job description

Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Position: Italian-Speaking Customer Support Representative

Location: Athens, Greece – Onsite

Schedule: 5 days per week, 8 hours/day with rotational shifts

Compensation: €1,045,72 gross/month x 14 salaries + Performance bonus upto 10% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skillsAbility to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided