Italian Market Customer Care Agent | Based in Greece | Relocation Provided

WW Talents; L'Aquila; On-site; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

14 salaries per year

Job summary

WW Talents is seeking an Italian-Speaking Customer Support Representative to join our international team onsite in Athens, Greece. You will handle Italian customer inquiries via phone, email and chat, ensuring swift resolutions and high satisfaction in a dynamic, multicultural environment.

No prior experience is required as full paid training is provided, with English support for training and internal communication.

Qualifications

• Fluent Italian at C1/C2 level.
• English B2+ for training and internal communication.
• No prior experience required; fully paid training provided.
• Willingness to relocate to Athens, Greece.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to customer inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Maintain high customer satisfaction and document interactions in CRM.
• Follow established quality and productivity standards.
• Help customers understand the platform and available features.
• Work in rotating shifts.

Skills

Italian fluency

English communication

Customer focus

Strong communication

Job description

Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Position: Italian-Speaking Customer Support Representative

Location: Athens, Greece – Onsite

Schedule: 5 days per week, 8 hours/day with rotational shifts

Compensation: €1,045,72 gross/month x 14 salaries + Performance bonus upto 10% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skillsAbility to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided