Italian customer support in lisbon

Bachecalavoro; Palermo; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health and life insurance

Relocation package

Onsite work

Descrizione del lavoro

Bachecalavoro cerca un Customer Specialist per offrire supporto multicanale a clienti italiani e internazionali, guidando le interazioni dalla richiesta iniziale alla risoluzione. Lavorerai in un team dinamico e internazionale, con formazione continua e possibilità di crescita nel settore Travel.

La posizione prevede collaborazione con vari dipartimenti per risolvere rapidamente le richieste e garantire un’esperienza cliente eccellente.

Competenze

• Conoscenza fluente dell'italiano (C1/C2) e inglese (B2)
• Cittadinanza UE o carta di soggiorno portoghese valida
• Abilità analitiche, creative e comunicative
• Mentalità professionale, orientata ai dettagli, proattiva e desiderosa di crescere nel settore Travel

Mansioni

• Fornire supporto clienti amichevole, professionale ed efficiente tramite telefono, email, chat e canali digitali.
• Gestire richieste relative a ordini, account, pagamenti, prodotti e servizi.
• Comprendere le esigenze del cliente e fornire risposte chiare e pertinenti.
• Gestire domande, reclami e problemi mantenendo un approccio orientato al cliente.
• Assistere i clienti nel navigare processi, piattaforme, prodotti e servizi.
• Registrare accuratamente interazioni, richieste e risoluzioni sui sistemi interni.
• Lavorare a stretto contatto con i team interni per risolvere rapidamente le issue.
• Identificare temi ricorrenti e fornire feedback per migliorare processi e qualità del servizio.
• Rimanere aggiornato sui prodotti, servizi, politiche e procedure tramite formazione continua

Conoscenze

Competenze analitiche

Creatività

Comunicazione

Descrizione del lavoro

Luogo di lavoro: Palermo

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment