Italian customer specialist in lisbon

Bachecalavoro; Bari; In loco; EUR 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Health and Life Insurance

Relocation Package

Onsite Work

Competitive salary

Descrizione del lavoro

Bachecalavoro cerca un Customer Specialist per unirsi a un team internazionale dinamico. Sarai il primo punto di contatto per i clienti, offrendo supporto professionale su ordini, account e servizi tramite telefono, email e chat.

È richiesta italiana fluente (C1/C2) e inglese (B2), cittadinanza UE o titolo di soggiorno portoghese, mentalità orientata al cliente e buone capacità analitiche e comunicative. Il ruolo prevede retribuzione competitiva, assicurazione sanitaria e relocation.

Competenze

• Fluente in italiano (C1/C2) e inglese (B2).
• Cittadinanza UE o domicilio portoghese valido.
• Spiccate capacità analitiche, creative e comunicative.

Mansioni

• Fornire supporto clienti multicanale (telefono, email, chat) in modo professionale ed efficiente.
• Gestire richieste relative a ordini, account, pagamenti, prodotti e servizi.
• Registrare interazioni e risoluzioni nei sistemi interni.
• Collaborare con team interni per risolvere rapidamente le problematiche.
• Identificare problemi ricorrenti e proporre miglioramenti.

Conoscenze

Italiano (C1/C2)

Inglese (B2)

Analytical skills

Comunicazione efficace

Creatività

Descrizione del lavoro

Luogo di lavoro: Bari

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment