Italian customer support in lisbon

Bachecalavoro; Bari; In loco; EUR 27.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Indennità pasti

Assicurazione sanitaria e vita

Pacchetto relocation

Lavoro in sede

Descrizione del lavoro

Bachecalavoro cerca un Customer Specialist per offrire supporto professionale ai clienti attraverso telefono, email, chat e altri canali digitali, gestendo ordini, account e pagamenti.

La risorsa sarà il primo punto di contatto, dovrà comprendere le esigenze dei clienti, fornire soluzioni chiare ed efficaci, registrare interazioni nei sistemi interni e collaborare con i team interni per risolvere rapidamente le problematiche.

Competenze

• Italiano fluente (C1/C2) e inglese (B2).
• Cittadinanza UE o permesso di soggiorno portoghese valido.
• Competenze di analisi, creatività e comunicazione.
• Mentalità professionale, orientata al dettaglio, proattiva e desiderosa di crescere nel settore travel.

Mansioni

• Supporto clienti via telefono, email, chat e canali digitali in modo professionale ed efficiente.
• Gestire richieste relative a ordini, account, pagamenti, prodotti e servizi.
• Comprendere bisogni dei clienti e fornire informazioni chiare e rilevanti.
• Registrare interazioni, richieste e risoluzioni nei sistemi interni.
• Lavorare a stretto contatto con i team interni per risolvere rapidamente i problemi.
• Mantenere aggiornate le conoscenze su prodotti, servizi, politiche e procedure tramite formazione continua.

Conoscenze

Competenze analitiche

Creatività

Comunicazione efficace

Descrizione del lavoro

Luogo di lavoro: Bari

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment