Italian Customer Care for Cybersecurity Tech Giant - Work from Athens, Greece

Mercier Consultancy; Gurro; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Fully Paid Training

2 Extra Salaries Per Year

Job summary

Mercier Consultancy is seeking an Italian-speaking Solutions Consultant to deliver top-tier support for a digital solutions provider in Greece. You will handle inquiries, resolve issues, and document interactions while relocating with a fully paid package.

Ideal candidates have native Italian, at least B2 English, strong communication and problem-solving skills, and are willing to relocate to Greece with a comprehensive onboarding and training program.

Qualifications

• Native-level fluency in Italian (written and spoken).
• Minimum English proficiency of B2.
• Strong communication and problem-solving skills.
• Willingness to relocate to Greece and learn new software.

Responsibilities

• Handle inquiries for Italian-speaking customers via calls, email, and chat.
• Resolve complaints to maintain high customer satisfaction.
• Troubleshoot security-related issues and account access problems.
• Document all interactions in the CRM system.
• Collaborate with internal teams to improve support processes.
• Meet quality and performance targets with professionalism.

Skills

Italian fluency

English proficiency B2

Communication skills

Problem solving

Computer literacy

Teamwork

Willingness to relocate

Tools

CRM software

Job description

Are you a Italian speaker, and ready to experience the life abroad? AtMercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Italian speaking customers via Inbound calls, Email and Chats.
• Resolve complaints professionally to maintain high customer satisfaction.
• Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you’re looking for more than just a job, this is your chance to start a new adventure in one of Europe’s most beautiful countries.

• Native-level fluency in Italian (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.
• Fully Paid Relocation Package
• Competitive monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• ...And Much More...