Italian Customer Service Representative | Relocate to Greece

Next Job Abroad; Emilia-Romagna; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Online Greek Courses

Comprehensive healthcare benefits

Performance-based bonuses

Descrizione del lavoro

A leading outsourcing partner is seeking a Customer Service Representative, fluent in Italian, to join their team in Athens, Greece. The position offers a complete relocation package and the opportunity to work in a multicultural environment. Key responsibilities include assisting customers with troubleshooting and providing positive experiences. Candidates must possess a valid EU passport or ID, coupled with strong empathy and communication skills. Benefits include health coverage and professional growth opportunities.

Competenze

• Must hold a valid EU Passport or EU National ID card.
• Comfortable navigating digital tools and multitasking across software platforms.

Mansioni

• Assist customers via phone, email, or chat.
• Use empathy and active listening to understand customer needs.
• Participate in training programs to improve communication and technical skills.

Conoscenze

Fluent in Italian (Native or C1 level)

B2 level of English

Strong empathy and patience

Tech-savvy

Descrizione del lavoro

Italian Customer Service Representative - The Ultimate Expat Experience in Athens

Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world's leading outsourcing partners at their state‑of‑the‑art hub in Athens, Greece.

This isn’t just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.

The Experience

We believe that where you work is just as important as what you do. By joining our team, you aren’t just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.

• Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island‑hopping across the Aegean
• A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle
• Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events

Your Role

As a Customer Service Representative, you will be the voice of a world‑renowned brand. Your goal is to provide seamless support and turn every interaction into a positive experience.

• Solve & Support: Assist customers via phone, email, or chat with technical troubleshooting, billing inquiries, or general product information
• Listen & Engage: Use your empathy and active listening skills to understand customer needs and provide tailored solutions
• Learn & Grow: Participate in industry‑leading training programs designed to sharpen your communication and technical skills

Requirements

To be considered for this role and the relocation support, candidates must meet the following criteria:

• Work Authorization: Must hold a valid EU Passport or EU National ID card (EU Citizenship is required due to local labor regulations)
• Language Mastery: Fluency in Italian (Native or C1 level)
• English Skills: A B2 level of English is required for internal training and communication
• Tech Savvy: Comfortable navigating digital tools and multitasking across different software platforms
• Soft Skills: Strong empathy, patience, and a genuine desire to help people

Benefits

• Language Learning: Master the local tongue with Free Online Greek Courses provided to all employees
• Health & Lifestyle: Access comprehensive healthcare benefits and exclusive employee discounts at local shops and services
• Professional Growth: Hit the ground running with full paid training delivered by our team of certified instructors
• Relocation: Travel with ease thanks to a paid flight, airport transfer, and initial hotel accommodation
• Extra Earnings: Enjoy performance‑based bonuses and a total of 14 salaries per year (including holiday bonuses)