IT Technical Support Engineer – Vision Systems & SQL

KPM Analytics; Trento; On-site; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Dynamic work environment

Opportunities for international travel

Possibility to work independently

Job summary

KPM Analytics is looking for a Technical Support Engineer (IT) based in Trento, Italy. In this role, you will deliver exceptional technical support to clients in the food and industrial sectors, ensuring excellence in data integrity and performance.

Your responsibilities include managing customer requests, troubleshooting software issues, and conducting online training. Ideal candidates will have a BS in Computer Science or a related field, with a strong background in technical support and SQL.

Qualifications

• Minimum 2 years in a technical customer support role.
• Strong knowledge of main IT/network infrastructures.
• Ability to read and interpret electrical and pneumatic diagrams.

Responsibilities

• Provide technical direction and support to customers.
• Manage Salesforce cases for Vision Inspection Systems.
• Conduct online training for customers.

Skills

Technical customer support

Knowledge of IT/network infrastructures

SQL expertise

Scripting languages (Python, Node.js)

Education

BS in Computer Science or Mechatronics

Tools

Microsoft SQL

Salesforce

Microsoft Windows-based environments

Job description

KPM Analytics is looking for a Technical Support Engineer (IT) based in Trento, Italy. In this role, you will deliver exceptional technical support to clients in the food and industrial sectors, ensuring excellence in data integrity and performance.

Your responsibilities include managing customer requests, troubleshooting software issues, and conducting online training. Ideal candidates will have a BS in Computer Science or a related field, with a strong background in technical support and SQL.