IT Support Technician

ATG Europe; Frascati; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

ATG Europe is seeking an IT Technician to join the Workforce Management Service supporting the IT Department of the European Space Agency in Frascati, Italy. The role involves hands-on telephony and network tasks at ESA facilities, with security screening prior to employment.

You will perform telephony installation, end-user support, asset management, and onsite network duties, coordinating with engineering teams and service providers to ensure reliable connectivity and operational continuity.

Competenze

• Experience with telephony and networking hardware.
• Ability to perform installation, testing, and troubleshooting of telecom equipment.
• Familiarity with asset tracking and inventory management.

Mansioni

• Telephony support: installation, configuration, troubleshooting of fixed telephony services.
• End-user support for telephony devices and cabling.
• Manage telephony assets and stock in asset management system.
• Support service providers during testing and maintenance; escort external technicians.
• Onsite network support under guidance of Network Operations and Engineering teams.
• Patch and configure network devices, servers, cabling, and end-user equipment.
• Troubleshoot, setup, configure, reboot, decommission, refresh, and dispose of networking gear.
• Install and verify network equipment and racks per standards.
• Assist remote connectivity setup and remote device inspections.
• Maintain network inventory and cabling records in DCIM and cabling systems.

Conoscenze

Telephony support

Network troubleshooting

Asset management

Onsite support

Strumenti

PABX systems

DCIM

Cabling management

Descrizione del lavoro

We are looking for an IT Technician to complete our consultants Workforce Management Service to support the IT Department of the European Space Agency (ESA) at their location in Frascati, Italy.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1), or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

The successful candidate will be tasked with, but not limited to:

• Perform telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure;

• Provide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required;

• Manage telephony assets, stock, spare parts, shipments, labelling, and records within the asset management system;

• Support telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required;

• Provide onsite network "Hands and Eyes" support under the guidance of Network Operations and Engineering teams;

• Perform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment;

• Conduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure;

• Install, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards;

• Support remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution;

• Maintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems;