IT Operations & Support Specialist - Onsite & On-Call

A. LOACKER - S.P.A. % A. LOACKER - A.G.; Bolzano; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

An international company that cares关于^

Training and development opportunities

Company cafeteria

A collaborative and international work

Job summary

Loacker is seeking an IT Operations & Support Specialist to ensure reliability and performance of our IT services across the organization. You will provide advanced support, contribute to operational excellence, and collaborate with colleagues, external partners, and business users to deliver a seamless IT experience.

The role involves 2nd and 3rd line support, monitoring, maintenance, on-site assistance, and participation in on-call duties.

Qualifications

• Technical qualification in IT or a comparable field.
• Experience in IT Support, Help Desk, or IT Operations.
• Strong troubleshooting and problem-solving skills.
• Knowledge of IT infrastructure, operating systems, and service management practices.
• Good communication skills and a service-oriented mindset.
• Fluent English; German and/or Italian are an advantage.

Responsibilities

• Provide 2nd and 3rd level support for IT incidents and service requests.
• Troubleshoot applications, networks, and operating systems.
• Perform monitoring, patching, backups, and maintenance activities.
• Maintain operational documentation and knowledge base articles.
• Support IT projects and collaborate with internal and external stakeholders.
• Provide onsite support and participate in on-call activities when required.
• Participate to on-duty-call service.
• Perform security related activities up to 20% of the total time out of business hours.

Skills

Troubleshooting

IT operations

Communication

English fluency

Education

IT qualification

Job description

Loacker is seeking an IT Operations & Support Specialist to ensure reliability and performance of our IT services across the organization. You will provide advanced support, contribute to operational excellence, and collaborate with colleagues, external partners, and business users to deliver a seamless IT experience.

The role involves 2nd and 3rd line support, monitoring, maintenance, on-site assistance, and participation in on-call duties.