It Operations Support

Kong; Bardi; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Kong is seeking an IT Operations Support specialist to optimize enterprise IT efficiency and resolve incidents in a fast-paced cloud environment. You will manage employee IT lifecycle, device enrollment, access controls, and SSO/MFA across Okta and Google Workspace.

Responsibilities include SaaS admin, endpoint monitoring, asset lifecycle, and incident response using ITSM tools, with a strong emphasis on security and cross-functional collaboration.

Competenze

• Must have hands-on experience with Okta and Google Workspace administration.
• Experience managing Mac and Windows endpoints via MDM/UEM tools.
• Experience with security tools like CrowdStrike and incident response.
• Strong ITSM tooling experience and SLA adherence.

Mansioni

• Resolve employee IT requests quickly and maintain SLAs.
• Categorize and upscale incidents using ITSM frameworks.
• Troubleshoot Mac, Windows and mobile device issues.
• Oversee zero-touch hardware deployment and asset lifecycle with UEM tools.
• Configure device compliance, baselines, and patch management.
• Perform remote lock, wipe and containment for compromised assets.
• Administer SaaS apps (Slack, Zoom, etc.) including licensing and permissions.
• Monitor endpoint health and respond to CrowdStrike alerts.

Conoscenze

Okta administration

Google Workspace administration

Slack administration

Zoom administration

MDM/UEM

CrowdStrike

ITSM

AWS/GCP/Azure familiarity

DNS management

SSO/MFA configuration

Strumenti

Iru

Jamf

Intune

Descrizione del lavoro

In this role you will drive enterprise IT efficiency and resolve user incidents with urgency while supporting our cloud environment. You’ll manage the employee IT lifecycle, device enrollment, and access controls across Okta and Google Workspace. You will govern core collaboration tools, monitor endpoints, and ensure multi-cloud availability. You work at the intersection of customer service, security operations, and systems administration, making complex environments run smoothly and securely.

• Resolve employee IT requests quickly and maintain SLAs
• Categorize and upscale incidents using ITSM frameworks
• Troubleshoot Mac, Windows, and mobile device issues
• Oversee zero-touch hardware deployment and asset lifecycle with UEM tools like Iru
• Configure device compliance, baselines, and patch management
• Perform remote lock, wipe, and containment for compromised assets
• Administer Slack, Zoom, and other SaaS apps (licensing, integrations, permissions)
• Maintain conference room systems and provide AV support for events
• Handle onboarding/offboarding and config changes across SaaS apps
• Monitor endpoint health and respond to CrowdStrike alerts
• Manage user lifecycles, access control, and security policies in Okta
• Configure SSO and MFA integrations; conduct access audits
• Support cloud environments (AWS, GCP, Azure); manage IAM roles and security groups
• Manage internal DNS records, domain configurations, and certificate renewals
• Monitor and troubleshoot network connectivity and elevate major incidents
• Create technical documentation and employee self-service guides
• 3+ years in IT support, operations, or systems administration
• Hands-on administration with Okta, Google Workspace, Slack, Zoom
• Experience managing Mac and Windows endpoints using MDM/UEM tools (Iru, Jamf, Intune)
• Familiarity with endpoint security tools like CrowdStrike or similar
• Strong ITSM tool experience (Jira Service Management, ServiceNow, Freshservice) and SLAs
• Ability to work quickly and prioritize in high-urgency situations
• Working knowledge of AWS, GCP, Azure and DNS management
• clear communication
• cross-functional collaboration
• Okta administration
• Google Workspace administration
• Slack administration

IT Operations Support pavia, lombardia, it