IT Operations Analyst II: On-Call Help Desk & Systems Support

Expro; Cairo Montenotte; On-site; EUR 28,000 - 40,000; Full time

Job summary

Expro is seeking a proactive IT Help Desk professional to answer, resolve, and escalate calls from the Group Help Desk. You will provide hardware and software support, liaise with third-party vendors, and participate in IT projects to uphold Expro's standards.

On-call coverage and adherence to HSE and quality policies are expected. The role requires a relevant degree, 2+ years in Windows/Office/desktops, and an A+ certification preferred.

Qualifications

• Relevant degree or equivalent in computer science or other relevant discipline.
• 2+ years experience with Windows operating systems, Office products, desktop hardware and peripheral equipment together with basic networking knowledge.
• A+ certification preferred or have equivalent knowledge to effectively troubleshoot computer hardware issues to resolution.

Responsibilities

• Answer, resolve and/or escalate calls routed through the Groups Help Desk system, providing courteous service to all Group IT customers both on the telephone and in person.
• Provide hardware and software support for all the Service Desk Customers either directly or by liaising with 3rd party vendors.
• Task problems to the other IT teams where these problems cannot be solved by personnel within the Operations Team.
• Participate in Group IT projects as required.
• Assist other Group IT staff in their duties as directed by the Operations Team Lead or designate.
• Ensure all servers based locally are Backed Up in line with Group IT procedures.
• Execute scheduled maintenance of local servers and systems according to policy under the direction of the System Administration and Network Teams.
• Provide, when necessary, out-of-hours call-out support for specified site(s) as part of a rotation defined by the Operations Team Lead or designate.
• Maintain a tidy and structured working environment.
• Assist supervisor with activities as required.
• Manage and maintain Operational PC’s.
• Manage and liaise with Mobile Communications provider regarding new phone contracts and queries.
• Actively adhere to the Code of Conduct and Anti-Bribery policies, procedures and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimised.
• Actively adhere to and ensure compliance with applicable Quality policies, procedures, processes and systems. Take an active part in quality improvement processes. Identify and report any deficiencies to supervisor and obtain authorisation for any deviations from standard procedures.
• Actively comply with all applicable Health, Safety & Environmental (HSE) policies, procedures and processes. Promote HSE awareness; take responsibility and be accountable for own safety and safety of others. Demonstrate the personal application of HSE procedures in daily performance and always follow the 10 Safety House Rules.
• Ensure objectives set under Employee Development Plan are met.

Skills

Windows OS

Office software

Desktop hardware

Networking basics

Education

Relevant degree or equivalent in computer science

A+ certification

Tools

Office suite

Job description

Expro is seeking a proactive IT Help Desk professional to answer, resolve, and escalate calls from the Group Help Desk. You will provide hardware and software support, liaise with third-party vendors, and participate in IT projects to uphold Expro's standards.

On-call coverage and adherence to HSE and quality policies are expected. The role requires a relevant degree, 2+ years in Windows/Office/desktops, and an A+ certification preferred.