It On-Site Roaming Support Technican

Create Your Own Career; Italia; In loco; EUR 3900 - 5000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

401(k) matching

Paid time off

Flexible spending accounts

Pet insurance

Descrizione del lavoro

Create Your Own Career is seeking an IT On-Site Roaming Support Technician in Italy to provide hands-on hardware, software, and network support across multiple office locations. You will be the first point of contact for onsite technical assistance, diagnose issues, and guide users through fixes while maintaining workstation and LAN performance.

The role requires frequent travel to establish and support new offices, strong problem-solving skills, and meticulous ticket documentation.

Competenze

• Minimum of 2 years of experience with RF guns.
• Experience configuring networks is preferred.
• Familiarity with Azure Active Directory is preferred.
• Experience in Windows 11 environment is preferred.

Mansioni

• Provide on-site first-line technical support for internal customers.
• Troubleshoot hardware, software, and LAN issues and maintain workstation performance.
• Research and answer questions, guide customers through fixes, and document interactions.
• Handle requests via phone, email, chat, and on-site support.
• Capture interactions accurately and close tickets promptly; escalate when needed.
• Manage onsite tickets within service levels and communicate resolutions.

Conoscenze

RF Guns

Network configurations

Azure Active Directory

Windows 11

Travel availability

Descrizione del lavoro

IT On-Site Roaming Support Technican

€401 monthly

Azienda : Create Your Own Career Tipo Lavoro : Full Time Italy

Join the technology-driven team at Arvato as a Roaming IT Onsite Support Technician, where you’ll directly help with the set-up of new office locations and be the first point of contact for onsite technical assistance. In this role, you’ll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We’re looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we’d love to have you on our team.

YOUR TASKS

• Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
• Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
• Candidate will assist our customers via phone, email, chat & on-site support.
• Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalates and track issues that extend beyond on-site span of control or expertise.
• Manage onsite support tickets within the service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with the next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor the site to identify and resolve issues proactively
• Oversee customer communication through to resolutions

YOUR PROFILE

• Minimum of 2 years of experience working with RF Guns preferred
• Minimum of 2 years of experience with network configurations preferred
• Familiarity with working in Azure Active Directory is preferred
• Experience working in a Windows 11 environment preferred
• Available to travel 100% of the time to set up new office spaces

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Informazioni sull'azienda

Create Your Own Career

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