IT-Manager

Apple Inc.; Firenze; Ibrido; EUR 54.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock programs

Discretionary bonuses/commission

Relocation assistance

Apple Benefits

Medical and dental coverage

Tuition reimbursement

Discounted products

Descrizione del lavoro

Apple Inc. in Italy is seeking a Store Manager to lead a retail team, coach associates, recruit and develop talent, and ensure outstanding customer experiences across the store.

You will drive store performance by executing operational plans, address escalations, embrace Apple's values of inclusion, and work with People partners to support a diverse and high‑performing team in a fast-paced environment. The role includes competitive pay and benefits.

Competenze

• Experience leading others in retail, sales, or a related field.
• Ability to recruit, train, develop, and retain a diverse, high‑performing team.
• Proficiency in English and the local language, both written and spoken (sign language supported).

Mansioni

• Lead a team, developing and empowering each member to learn and grow.
• Actively participate in Floor Leadership by interacting with team members and customers.
• Drive store performance by planning and executing operational strategies.
• Address customer and team member concerns and escalate when appropriate.
• Uphold company policies and protect all assets, including confidential information.
• Contribute to an inclusive environment and demonstrate Apple values daily.

Conoscenze

Team leadership

Customer service

Communication

Retail operations

English language

Local language

Descrizione del lavoro

Selection changes the language of the page/content

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.Assist with recruiting, training, developing, and retaining a diverse, high-performing team.Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.Perform other tasks as needed.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in English and the local language, both written and spoken (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.

At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between €53,600 and €82,800 and reflects a full-time equivalent. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions. Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Learn more about Apple Benefits Note: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace