IT Infrastructure Service Manager

Valentino; Milano; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Smart working arrangements

Meal vouchers

Private health insurance

Annual bonus opportunity

CCNL Tessile Industria

Job summary

Maison Valentino seeks an IT Infrastructure Service Manager to drive continuous improvements in infrastructure operations, aiming to boost reliability, availability, security, and efficiency. You will strengthen monitoring, automation, and AI-augmented practices while partnering with internal teams and external vendors.

The role requires a strong ITIL background, 5+ years in IT infrastructure or service management, and experience coordinating vendors in international environments.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Telecommunications Engineering, or a related field.
• Minimum 5 years of experience in IT Infrastructure, IT Operations, or Service Management.
• Experience coordinating vendors and outsourced service providers.
• Knowledge of ITIL processes and Service Management best practices.
• Experience with Azure and AWS; ServiceNow; monitoring and observability tools.

Responsibilities

• Define and lead continuous improvement initiatives within Infrastructure Operations.
• Analyze operational trends, recurring incidents, and systemic issues, identifying preventive actions.
• Drive improvements in the reliability and availability of IT services.
• Oversee the evolution of monitoring and observability platforms.
• Define and monitor operational KPIs.
• Collaborate with infrastructure teams and vendors on preventive maintenance plans.
• Identify automation opportunities through traditional tools and AI solutions.
• Support the adoption of AI and Generative AI technologies.
• Coordinate Problem Management and Root Cause Analysis activities.
• Partner with the Cyber Security team to enhance infrastructure resilience.

Skills

ITIL processes

Vendor coordination

Data-driven decisions

Continuous improvement mindset

Collaborative attitude

AI awareness

Automation mindset

Structured problem solving

Cross-functional work

Security awareness

Education

Bachelor's degree in Computer Science, Computer Engineering, Telecommunications Engineering, or related field

Tools

ServiceNow

Monitoring platforms

Observability tools

Azure

AWS

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

IT Infrastructure Service Manager will be responsible for the continuous improvement of IT services and infrastructure, with the objective of enhancing reliability, availability, security, and operational efficiency. The role will contribute to the evolution of the IT operating model by strengthening monitoring capabilities, preventive maintenance, automation, and the adoption of Artificial Intelligence-based solutions, working closely with internal technical teams and external technology partners.

Key Responsibilities

• Define and lead continuous improvement initiatives within Infrastructure Operations.
• Analyze operational trends, recurring incidents, and systemic issues, identifying preventive and corrective actions.
• Drive improvements in the reliability and availability of IT services.
• Oversee the evolution of monitoring and observability platforms.
• Define and monitor operational KPIs.
• Collaborate with infrastructure teams and vendors on preventive maintenance plans.
• Identify automation opportunities through traditional tools and AI solutions.
• Support the adoption of AI and Generative AI technologies.
• Coordinate Problem Management and Root Cause Analysis activities.
• Partner with the Cyber Security team to enhance infrastructure resilience.
• Monitor vendor performance and drive continuous improvement plans.

Education

• Bachelor's degree in Computer Science, Computer Engineering, Telecommunications Engineering, or a related field.

Experience

• Minimum 5 years of experience in IT Infrastructure, IT Operations, or Service Management.
• Experience in structured international environments.
• Experience coordinating vendors and outsourced service providers.

Technical Skills

• Knowledge of enterprise IT infrastructures.
• Knowledge of ITIL processes and Service Management best practices.
• Experience with ITSM platforms, preferably ServiceNow.
• Experience with monitoring and observability tools.
• Knowledge of Microsoft Azure and AWS.
• Familiarity with automation technologies and tools.

Cyber Security

• Knowledge of Vulnerability Management processes.
• Understanding of Patch Management and Security Monitoring.
• Familiarity with cyber risk management and operational resilience principles.

Artificial Intelligence

• Experience using AI and Generative AI tools in a professional environment.
• Ability to identify practical AI use cases within Infrastructure Operations.
• Understanding of opportunities and risks associated with AI adoption.

Personal Competencies

• Continuous improvement mindset.
• Strong analytical and data-driven approach.
• Structured problem-solving skills.
• Ability to work with objectives and priorities.
• Collaborative attitude and cross-functional mindset.
• Interest in innovation, automation, and AI.

What We Offer

• Applicable National Collective Labor Agreement (CCNL): Tessile Industria
• Category: Employee
• Indicative starting compensation: €50,000
• Annual bonus opportunity in accordance with the Company's internal agreement
• Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, employees are eligible for further benefits and initiatives in accordance with Company policies, including smart working arrangements, meal vouchers, and private health insurance.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.