IT Infrastructure Provisioning Manager

Costa Crociere; Genova; Hybrid; EUR 60,000 - 65,000; Full time

Job summary

Costa in Genoa is seeking an Infrastructure Provisioning Manager to accelerate delivery across on-premises, hybrid and cloud environments, coordinating cross-functional teams from Engineering, Operations and external partners. You will define provisioning governance, ensure service readiness, and oversee end-to-end delivery across ship and shore datacenters.

Excellent leadership and strong communication are essential.

Qualifications

• 8+ years in Infrastructure Services, Delivery, Engineering or IT Operations within complex enterprises.
• Experience leading infrastructure delivery and multidisciplinary technical teams.
• Strong communication and stakeholder management skills.
• Solid infrastructure expertise including servers, virtualization, storage, networking and security.
• Experience with AWS and/or Azure and hybrid cloud environments.
• Ability to influence in matrix organizations and collaborate with Architecture, Security and Project Management.

Responsibilities

• Coordinate infrastructure provisioning function and team, planning service delivery.
• Define and improve provisioning governance, workflows and interfaces with Engineering and Operations.
• Oversee end-to-end provisioning across ship and shore datacenters, networking, workplace and cloud.
• Partner with Infrastructure Engineering to implement designs and ensure structured handover to Operations.

Skills

Infrastructure delivery leadership

Multidisciplinary teams

Vendor management

Cloud & hybrid architectures

Stakeholder communication

English proficiency

Job description

Job Description

Ready to bring infrastructure designs to life, ship and shore?

Join Costa's Infrastructure & Cloud Provisioning and Operations organization in Genoa as Infrastructure Provisioning Manager, reporting to its Head. You will accelerate infrastructure transformation through efficient, scalable and reliable service delivery across on-premises, hybrid and cloud environments, ship and shore. Combining technical expertise and delivery management, you will establish provisioning practices, coordinate cross-functional execution and drive continuous improvement.

Live your ambition. Lead with impact

With Engineering, Operations, Security, Project Management and external partners, you will translate designs and business requirements into standardized, production-ready infrastructure services.

Provisioning Leadership & Methodology

You will coordinate the Infrastructure Provisioning function and team, planning service delivery. You will define and improve provisioning governance, workflows, service standards, performance indicators and interfaces with Engineering and Operations, fostering accountability, collaboration, customer focus and operational excellence.

End-to-End Infrastructure Delivery

You will oversee end-to-end provisioning against agreed timelines, quality, security and operational readiness criteria across ship and shore datacenters, networking, workplace, hybrid and public cloud. You will support large-scale transformation programs, including cloud migrations, infrastructure modernization and business-critical platform deployments, managing risks, dependencies and escalations.

Engineering, Operations & Partner Collaboration

As primary provisioning interface with Infrastructure Engineering, you will partner with its Manager to implement architectural designs and standards. You will ensure structured handover to Operations, documentation and readiness validation, coordinating teams, vendors and strategic partners while managing stakeholder expectations.

What makes you unique

• 8+ years in Infrastructure Services, Delivery, Engineering or IT Operations within complex enterprises, delivering complex on-premises, cloud and hybrid infrastructure projects.
• Experience leading infrastructure delivery and multidisciplinary technical teams, coaching and developing people in fast-paced environments.
• Strong communication and stakeholder management skills, with experience managing vendors and partners.
• Solid infrastructure expertise, ideally from hands-on systems engineering, infrastructure engineering or operations.
• Knowledge of enterprise servers, virtualization, storage, backup, networking and security.
• AWS and/or Microsoft Azure experience and understanding of hybrid cloud architectures.
• Influence-based leadership in matrix organizations, collaborating with Architecture, Security, Operations and Project Management.
• Fluent English; effective in international, multicultural environments.

What we offer

Your journey with us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life's milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

• Open-term, full-time, hybrid.
• CCNL: 'Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra'.
• Salary Range: 60.000 - 65.000 €, based on skills and professional experience.

Who we are

Our community is a diverse, global network, where collaboration and cultural exchange thrive. We strive to bring happiness and create unforgettable experiences for our guests.

Costa, an Italian cruise company, is part of the Carnival Corporation & plc Group, the world's largest cruise operator. For over 75 years, we've sailed the seas, offering unique experiences on board and ashore.

United by passion, we drive success and empower individuals to pursue their ambitions. Whether on board or ashore, we infuse energy, creativity, and adventure into everything we do.

Start your journey with us: Learn more about the selection process and your potential future at Costa by visiting https://career.costacrociere.it/shoreside/#journey

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid