IT Factory Performance Engineer

Carnival Corporation Ltd.; Genova; Hybrid; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Meal vouchers

Medical insurance

Wellbeing platform access

Job summary

Costa’s Genoa IT Factory seeks an IT Delivery Performance Engineer to turn delivery data into actionable insights and drive GenAI adoption across the software lifecycle. You will partner with internal teams and external vendors to design KPIs, dashboards, and governance practices that enable faster, more predictable delivery.

The role blends analytics with engineering depth, requiring collaboration in English and Italian, and a hybrid work model at Costa’s Genoa headquarters.

Qualifications

• Degree in Computer Science, Engineering, Data Science or related field.
• 3–5 years in IT delivery analysis, PMO, performance management, data analysis or software delivery.
• Strong analytical mindset with data-driven storytelling.
• Proficiency with Excel, Power BI, Jira, Azure DevOps, ServiceNow, SharePoint.
• Knowledge of SDLC, governance, and vendor-based operating models.
• Experience with modern tech stack including Java/Spring Boot, REST, SQL, cloud, CI/CD.
• Fluent in English and Italian for cross-functional collaboration.

Responsibilities

• Build dashboards and scorecards covering predictability, lead time, quality, cost, capacity and supplier performance.
• Define shared KPIs, baselines and data-quality rules with factory leads and suppliers.
• Industrialize tech delivery governance, GenAI pilots and knowledge sharing assets.
• Prepare management reporting for Factory leadership highlighting performance, risks and actions.

Skills

IT delivery analysis

PMO

Data analysis

KPI design

GenAI adoption

Executive storytelling

Education

Bachelor's degree in CS/Engineering

Tools

Excel

Power BI

Jira

Azure DevOps

ServiceNow

SharePoint

Job description

Job description

Ready to make IT delivery measurable, predictable and powered by Generative AI?

Within the IT Factory at Costa's Genoa Headquarters, the IT Factory Performance Engineer will turn delivery data into insights that help us decide better and deliver faster. Across our complex technology landscape – from customer-facing digital platforms and onboard and shoreside applications to cloud services and software modernization – you will drive the practical adoption of Generative AI.

Live your ambition. Lead with impact

As part of the IT Factory organization, you will help industrialize technology delivery across Costa. From delivery governance and KPI design to GenAI pilots and supplier performance, you will strengthen accountability and turn knowledge into reusable assets. Working with Factory leads, internal teams and technology partners, you will support a culture where evidence drives decisions.

Delivery Performance & Governance

You will build a trusted view of IT Factory performance. By validating data from Factory teams, vendors and enterprise tools, you will create dashboards and scorecards covering predictability, lead time, quality, cost, capacity and supplier performance. With Factory leads and suppliers, you will define shared KPIs, baselines and data-quality rules, bringing trends and deviations to recurring governance and making constraints, dependencies and risks visible.

GenAI Adoption & Value Creation

You will identify and prioritize practical GenAI use cases across the software development lifecycle – from analysis and coding to testing and knowledge retrieval. You will help design practices, prompts, templates and reusable agents, coordinate pilots with teams and vendors, and measure their value through indicators such as time saved, cycle-time improvement and quality uplift.

Knowledge & Supplier Partnership

You will help turn knowledge concentrated within external suppliers or key individuals into governed Factory assets, documenting KPI logic, data sources, use cases and decisions. You will distinguish justified technical complexity from overestimation, spot missing or duplicated effort, and constructively challenge supplier proposals. You will also prepare management reporting for Factory leadership, highlighting performance, risks, opportunities and required actions.

What makes you unique

• Degree or equivalent experience in Computer Science, Engineering, Data Science, Economics, Management or a related field.
• 3–5 years of experience in IT delivery analysis, PMO, performance management, data analysis, software delivery or a related technology role.
• Strong analytical mindset, confident with structured and unstructured data, metrics, trends and root-cause analysis, and able to translate data into concise executive messages and actionable recommendations.
• Practical knowledge of reporting and collaboration tools such as Excel, Power BI, Jira, Azure DevOps, ServiceNow, SharePoint or equivalent platforms.
• Solid understanding of the software development lifecycle, delivery governance, testing and vendor-based operating models, with enough engineering depth to read and discuss code, architecture diagrams, API contracts, data models, logs, build pipelines and test evidence, without necessarily being the primary hands‑on developer.
• Working knowledge of at least one modern application stack, ideally including Java and Spring Boot, web front‑end frameworks such as Angular, REST APIs, SQL and relational databases, cloud platforms, CI/CD and automated testing.
• Experience working with external technology suppliers in a multi‑vendor environment; experience reviewing technical deliverables, software estimates, solution designs, code‑quality findings, test strategies or release‑readiness evidence is a strong advantage.
• Genuine interest in Generative AI applied to software engineering, knowledge management and process improvement; hands‑on experimentation is a strong advantage.
• Good written and spoken English and Italian, with the ability to collaborate across technical and non‑technical stakeholders.
• Accuracy, reliability, intellectual curiosity and a pragmatic, service‑oriented attitude, with openness to feedback, new ideas and cultural differences.

What we offer

Your journey with us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

• Open-term, full-time, hybrid.
• CCNL: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra".
• Salary Range: 35.000-42.000 € based on skills and professional experience.

Who we are

Our community is a diverse, global network, where collaboration and cultural exchange thrive. We strive to bring happiness and create unforgettable experiences for our guests.

Costa, an Italian cruise company, is part of the Carnival Corporation & plc Group, the world's largest cruise operator. For over 75 years, we've sailed the seas, offering unique experiences on board and ashore.

United by passion, we drive success and empower individuals to pursue their ambitions. Whether on board or ashore, we infuse energy, creativity, and adventure into everything we do.

Start your journey with us: Learn more about the selection process and your potential future at Costa by visiting https://career.costacrociere.it/shoreside/#journey

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid