IT, Digital & Aftersales team

IDV; Bolzano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading industrial vehicle company located in Bolzano is seeking an IT Specialist to manage IT systems supporting Customer Management and Aftersales. This role involves the end-to-end management of systems for spare parts distribution, warranty handling, and claims management. The candidate should have 6–7 years of proven experience in Aftersales IT solutions, strong project management skills, and fluency in English. Knowledge of SAP and Microsoft Dynamics 365 is essential for success in this position.

Competenze

• 6–7 years of experience in implementing IT solutions for Aftersales.
• Solid experience with ERP/CRM platforms and SAP modules.
• Proven ability to manage digital products in B2B ecosystems.

Mansioni

• Manage IT systems for spare parts order and distribution.
• Oversee IT services related to Customer Management systems.
• Support planning and execution of recall campaigns.

Conoscenze

IT solutions implementation

Customer Management

Aftersales processes

Communication

Project Management

Strumenti

SAP

Microsoft Dynamics 365

MS Azure

Descrizione del lavoro

The company headquarters is located in Bolzano, Northern Italy, at the plant formerly owned by Lancia, a renowned manufacturer of industrial vehicles founded in 1937 and incorporated into the Iveco Group in 1975.

IDV boasts an independent internal structure entirely dedicated to research and development, with full access to the company’s extensive engineering resources.

Role

We are looking for an IT Specialist with expertise in Customer Management & Aftersales to join the IT, Digital & Aftersales team. The candidate will be responsible for the end-to-end management of IT systems supporting post-sales processes, ensuring efficiency, integration, and compliance in an international context. This role is crucial to guarantee proper spare parts distribution, warranty handling, claims management, and recall campaign execution.

Key Responsibilities

1. Solution Design & Process Management

• Application Design: Act as a functional expert in designing, configuring, and continuously improving IT systems dedicated to Customer Management and Aftersales.
• Spare Parts & Distribution Management: Manage IT systems supporting the entire spare parts order and distribution process, ensuring integration with logistics and warehousing.
• Warranty & Claims Management: Implement and maintain IT solutions for warranty handling, claims processing, and interaction with service centers.
• Recall Campaigns: Support IT systems dedicated to planning, executing, and monitoring recall campaigns, ensuring compliance and safety standards.
• Drive innovation and continuous improvement, fostering adoption of emerging technologies.
• Translate business requirements into technical actions and roadmaps and actionable solutions.

2. Service Management, Support & Projects

• Project Management & Deployment: Manage IT projects from requirements analysis (Demand Management) to deployment, ensuring efficient and compliant implementation of new Aftersales functionalities.
• Service & Vendor Management: Oversee IT services related to Customer Management systems, managing relationships with application maintenance providers and ensuring SLA compliance.
• Advanced Troubleshooting: Perform analysis and resolution of complex anomalies on Aftersales systems.

3. Technological Platforms

• Provide functional expertise on core Aftersales application platforms, including SAP solutions (e.g., WM) and/or Microsoft Dynamics 365 and/or other Spare Parts / Wherehouse enterprise platform.
• Familiarity with DevOps practices, CI/CD pipelines, and automation.
• Knowledge of cloud technologies MS Azure and data engineering platforms.
• Ensure proper integration of Aftersales systems with customer/dealer portals and vehicle data management platforms.

Required Qualifications & Skills

• Functional Experience: At least 6–7 years of proven experience in implementing and supporting IT solutions for Aftersales and Customer Service processes, particularly spare parts and warranty management.
• ERP/CRM Knowledge: Solid experience with ERP/CRM platforms, with strong expertise in relevant SAP modules (e.g., CS – Customer Service, SD) or Microsoft Dynamics 365.
• Experience managing digital products and systems, digital B2B ecosystems.
• Solid understanding of solution architecture principles, integration patterns, and security best practices.

Soft Skills

• Integrity & Customer Focus: Service-oriented approach and strong focus on customer problem resolution.
• Communication: Excellent communication skills at all levels and ability to interact with international business partners.
• Proactivity: Ability to act quickly and decisively and promote continuous improvement.

Language Requirements

• English: Fluent proficiency (written and spoken) (mandatory).
• Portuguese or German: Knowledge of either language is considered a plus.