IT Desktop Support- Pisa, Italy (Dispatch/On Demand Request).

Axiom Technologies; Pisa; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies in Pisa, Italy is seeking a capable IT support professional to provide onsite and remote desktop support within the organization. You will handle end-user devices, manage incidents, and help maintain a secure, productive computing environment.

Responsibilities include configuring new workstations, supporting Windows/macOS/Linux environments, and collaborating with IT teams on escalated issues. Occasional after-hours work may be required.

Competenze

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 1+ year in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Mansioni

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up new employee workstations and configure user accounts and permissions.

Conoscenze

Windows OS

Office 365

Technical troubleshooting

Communication skills

Customer service

Formazione

Bachelor’s degree in Computer Science / IT

Strumenti

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Descrizione del lavoro

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.